Customer Relations Bus Driver

Robert Haynes

Logan, UT 817-***-**** **************@*****.*** https://www.linkedin/in/robert-haynes-071651313

Experience

Connect Transit, Bus Driver 2022-Present

Adhere to public safety and on-time with schedule irrespective of environmental conditions.

Responsibly approve of equipment, communication, GPS navigation, and video surveillance systems.

Support regional community by offering transportation, information, and assistance.

Trinity Metro, Bus Operator 2021-2022

Increase customer relations with inner-city clients employing interpersonal skills such as patience, understanding, and active listening.

Completed tasks on time notwithstanding interference.

Learned about communication, GPS navigation, and video surveillance systems in transit.

Walgreens, Shift Leader/Pharmacy Tech/Key Holder 2015-2021

Conflict resolution

Assisted customers with kiosk, scanner, and electronic photo technologies.

In charge of ensuring all cash transactions and cash on hand were correct.

Assisted other store locations with supervisory coverage and inventory assimilation.

Assured Pharmacy systems and POS systems operational after power outages.

City of Dallas, Network Analyst II 2005-2014

Developed and maintained network systems, wireless systems, and peripherals.

Deployed virtual private networks to securely connect remote users to government resources.

Provided technical support for customers experiencing difficulties with their network or related hardware and software.

Delta Air Lines, Inc., Field Engineer 1988-2005

Installed, configured, tested, maintained, and upgraded computer systems and network equipment.

Deployed new PCs, laptops for users in global marketing refresh.

Installed operating systems as well as required application software.

Assisted in the design, implementation and management of LANs, WANs, and Wi-Fi networks.

Heavily employed customer service skills to improve customer relations internally and externally.

Skills and Abilities

Networking: managed objects and users in Active Directory, machine hardening, VOIP support.

Cisco router configuration, mirroring, trunking, and segmentation.

WAP and wireless device installation and configuration.

pfSense firewall configuration and rule base routing.

Clean install Windows 10 and Windows 11 and configured MacOS devices.

Modified Windows Registry added drivers and created images, Virtual Machines, Windows Server.

Installed Linux, created shell scripts, bash programming.

Software deployment locally and remotely of in-house and OTC applications.

Wireshark Software package capturing, packet analysis, and spoofing.

Vendor collaboration and warranty support resolution.

Audio/Visual systems troubleshooting.

Risk Management: patching, updates, hot fixes, incident response, disaster recovery.

Malware and virus removal, data recovery, Windows profile recovery.

Education

Bridgerland Technical College, Logan, Utah 2024

CompTIA A+, Network+, Security+ Certification Program

Southern College of Technology, Marietta, Georgia 1988

Bachelor of Science, Electrical Engineering Technology

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