Customer Service Client Relations
Resume:
Souranjita Mukherjee
Multidisciplinary Operations & Client Relations Specialist
Contact
Information
East Orange Phone: 203-***-****
NJ 07018, USA B E-mail:**********.***@*****.***
About
Dedicated and detail-oriented professional with a strong background in customer service, business operations, and healthcare administration. Passionate about enhancing client and patient experiences through effective communication, organizational efficiency, and problem-solving. Adept at working in fast-paced environments, collaborating with diverse teams, and ensuring seamless operations in both healthcare and business settings.
EXPERTISE
AND SKILLS
• Customer Service & Client Relations – Skilled in handling customer inquiries, resolving concerns, and delivering exceptional service.
• Business & Operations Management – Experience in managing daily operations, overseeing records, and ensuring compliance with policies.
• Time & Task Management – Ability to prioritize responsibilities, multitask efficiently, and maintain productivity in dynamic environments.
• Communication & Interpersonal Skills – Strong ability to engage with customers, clients, and team members with professionalism and empathy.
• Administrative & Documentation Support – Proficient in maintaining records, managing electronic systems, and ensuring data confidentiality.
• Sales & Service Coordination – Familiar with retail and service-based business management, including sales, billing, and customer retention.
• Problem-Solving & Decision-Making – Adept at identifying solutions, addressing concerns, and making informed decisions in high-pressure situations.
• Multidisciplinary Collaboration – Experience working alongside professionals from various fields to optimize efficiency and service delivery.
• Cultural Sensitivity & Client Advocacy – Understanding of diverse customer and patient needs, ensuring inclusive and personalized service.
• Adaptability in Diverse Learning Environments – Quick learner who can adapt to new business operations, workflows, and professional roles with ease. Professional
Experience
• Customer Service & Business Manager – UGO Wireless, USA 4 years
Provided exceptional customer service by assisting clients with cellphone and electronic prod- uct purchases, ensuring satisfaction, and resolving any issues.
Managed new number activations, porting services, and troubleshooting mobile connectivity issues.
Maintained up-to-date knowledge of available plans, promotions, and device specifications to offer accurate recommendations to customers.
Processed sales transactions, handled cash management, and ensured accurate record-keeping.
Developed and maintained strong customer relationships to encourage repeat business and positive referrals.
Trained and supervised junior staff members, ensuring adherence to company policies and delivering excellent service.
Collaborated with network providers to resolve customer concerns and streamline the acti- vation and porting processes.
Assisted in achieving sales targets and contributing to the overall success of the store.
• Dental Surgeon, Smile n Shine Dental Clinic, India 5 years
• Care Coordinator, Dr. Paul’s Multi-specialty Clinic, India 2 years
• Dental Surgeon, Quality Dentistry, India 2 years 1 of 2
Education Haldia Institute of Dental Sciences and Research, India 2007-2012
• Bachelor of Dental Surgery (BDS)
• GPA 4.0 (as per WES credential evaluation report) Conference
Presentation
1. “Atherosclerosis”. Guru Nanank Institute of Dental Sciences and Research, Kolkata, India, 2007 2. “Complementary Colors and Their Use in Cosmetic Dentistry”. Indian Dental Association
(IDA), Kolkata, India, 2008
3. “Diagnosis & Management of Oral Pre-malignant, Malignant Disorders and Odontogenic Tu- mours & Cysts”. Indian Dental Association (IDA), Kolkata, India, 2010 Honors and
Awards
• Colgate Scholarship for scoring 1st rank in university in 4th year BDS Professional Exami- nation. 2011
• J.K. Sarkar Memorial Medal by IDA (Indian Dental Association). 2008
• Bireswar Sen Memorial Medal by IDA (Indian Dental Association). 2008
• Mukti Sanyal Memorial Medal for academic excellence, IDA (Indian Dental Association). 2008
2 of 2
Contact this candidate