Scrum Master Project Management

PRASAD CHIMMANA

**************@*****.*** / 848-***-****

SUMMARY

Results-Driven Agile Consultant and SAFe Scrum Master with over two decades of experience spanning Agile Consulting, Agile Coaching, Project Management, Technical Program Management, and Product Development. Proficient in orchestrating Agile ceremonies, I excel in directing Offshore and Onsite Projects from Initiation to Implementation, achieving on-time deliveries. I am highly skilled in clarifying business requirements, conducting Gap analyses, and designing efficient processes to optimize resources and reduce costs through business process reengineering. My leadership extends to fostering Agile Community of Practices, enhancing DevOps initiatives, and driving transformative change while maintaining exceptional client relationships. With a track record of delivering tangible results, I am committed to achieving business success through Agile excellence.

SKILLS

Agile Methodologies: SCRUM, SAFe, Kanban

Project Management

Technical Project Management

Project Planning (PERT Chart, RACI, SMART technique)

Reporting Tools

Agile Coaching

ERP / Platforms

Stakeholder Communication

Data Integration (SSIS, SAPBI, Tableau, ETL, Analytics)

Agile Tools: JIRA, Rally, Trello, VersionOne

Agile Metrics

Business Intelligence (SAP BI), Pega CDH

Conflict Resolution

Product Development

Data and Business Analysis

Pair Programming

Backlog Management

Operating Systems (Windows2000/XP/2003, Unix, Linux)

Budget Management

REST APIs .Net ASP.Net SEO

Waterfall Model

Collaboration Tools (SDK 4.0 2011, Word, Visio, Excel,)

Sprint Planning

Database-management (Oracle10,11g, MSSQL, PostgreSQL )

EXPERIENCE

Sr SAFe Scrum Master / Booz Allen Hamilton Holding Corporation Nov 2023 - Present 1 year 3 months Remote

Mr. Prasad Chimmana serves as a Senior SAFe Scrum Master for the PTEMS VAHC (Veterans Affairs Health Connect) CRM (Customer Relationship Management) program. In this role, Prasad supports two scrum teams (VAHC CRM Core Service, VAHC CRM Scheduling) by facilitating the SAFe scrum framework and ensuring its effective implementation across development teams. He plays a crucial role in driving Agile practices, fostering collaboration, and enabling the teams to deliver high-quality solutions.

Delivered the CRM Scheduling MVP functionality, enabling seamless installation and utilization across any VA Salesforce organization. This solution extends scheduling capabilities to VA resources beyond the VA Health Connect program, enhancing operational efficiency and accessibility.

Expert in facilitating all Scrum ceremonies, including Daily Stand-ups, Sprint Reviews, and Retrospectives. Proactively identifies and removes impediments to boost team productivity and ensure on-time delivery of commitments. Coaches and mentors development teams to foster self-organization, cross-functionality, and continuous improvement.

Track and report on key Agile metrics (e.g., velocity, burndown, and cycle time) to provide actionable insights for data-driven decision-making. Foster a culture of continuous improvement by leading retrospectives and implementing targeted action plans to address team challenges. Facilitate Program Increment (PI) planning at the program level ensuring alignment across teams and delivery of strategic objectives.

Implemented SAFe Agile practices across the organization, driving alignment and efficiency. Orchestrated key synchronization meetings, including ART Sync and PO Sync, while actively supporting and collaborating with other Scrum Masters in Scrum of Scrums(SOS) at the program level. Enhanced cross-functional team coordination and collaboration by leveraging Agile tools such as JIRA, MS Teams, SharePoint, MURAL and Miro. Leveraged Salesforce OmniStudio to design and develop the VAHC CRM Scheduling functionality, delivering a scalable and efficient Scheduling solution.

Sr Scrum Master/Business Analyst / AT&T, VF Ziggo (Accenture) 12/2021 – 11/2023

Spearheaded Agile initiatives as an Agile lead/Scrum Master and Business Analyst, conducting over 150 product backlog refinement sessions, 200 Daily stand-ups, and facilitating 50 sprint planning and retrospective meetings. Skillfully defined and managed the Sprint backlog and burn-down chart, resulting in a 15% increase in team efficiency.

Played a pivotal role in designing and developing an NBA-based solution, enabling the delivery of personalized recommendations across multiple channels, including the Web and Call center, resulting in a 20% increase in customer engagement.

Led requirement analysis and prioritization efforts, conducting comprehensive design reviews, preparing 100+ Action matrices, and efficiently managing priorities based on delivery timelines, resulting in a 25% reduction in project delivery times.

Successfully delivered Pega Decisioning applications (CDH) projects, overseeing an estimated budget of $1.5 million, and effectively managing on-/off-shore coordination, resulting in a 15% cost savings.

Contributed to the establishment of an omnichannel Telco environment, encompassing a broad range of channels, including web, chat bot, email, and call center. Made a true enterprise omnichannel solution work to provide a hyper personalized experience to a customer where the customer journey’s span sales and service across multiple channels. Resulting in a 20% increase in customer satisfaction and a 15% growth in sales and service across channels.

Demonstrated expertise in utilizing tools such as PEGA CDH, CS, Case Management, and Trouble Shooting, alongside Adobe AEP, AEM, and AJO, contributing to a 15% improvement in operational efficiency.

SAFe Sr. Scrum Master / United Healthcare - Horsham, PA, USA (Tek Systems) 12/2020 - 12/2021

Led the Mainframe Modernization project, transitioning from a Mainframe-based Claim Application to a Java-based Claim Processing App, resulting in a 30% improvement in application performance and efficiency.

Successfully managed multiple teams, including Claim Decision, Testing Center of Excellence, and Security Teams, as part of the New Insurance solutions replacing the legacy UCPS system, ensuring optimal collaboration and resource utilization.

Implemented process improvements to ensure the timely delivery of Claim Decision milestones, collaborating with Onsite/Offshore (Manila/India) Dev and Testing teams, Product Owners, and Scrum Masters, resulting in a 20% reduction in delivery delays.

Implemented SAFe Agile practices. Orchestrated critical synchronization meetings, including the ART sync, PO Sync, and Scrum of Scrum meetings at the Program Level, enhancing alignment and coordination among cross-functional teams.

Spearheaded feature and capability estimation efforts by teams, efficiently rolling up into Epics, enabling more accurate project planning and resource allocation. Handled multiple scrum teams along with helping RTE on daily basis.

Implemented improvements in the testing and cross-functional development processes, resulting in a remarkable 15% reduction in defects and a 10% increase in velocity at the end of each Program Increment (PI). These enhancements significantly improved project quality and delivery speed.

Sr. Scrum Master / Comcast - Philadelphia, PA, USA (Incom Tech) 12/2019 - 11/2020

Spearheaded the concept-to-launch implementation of the enterprise AEM DAM solution, empowering Operations, Marketing, and E-commerce business users to efficiently collect, edit, and publish digital assets across multiple channels. This initiative led to a 25% reduction in asset management time.

Successfully led project teams located in India, the US, and Canada, collaborating closely with Product Owners, Architects, and DevOps Teams to deliver projects within the agile methodology framework, resulting in a 30% improvement in cross-functional team collaboration.

Conducted comprehensive elicitation and documentation of business and functional requirements for asset migration, DAM system integration, portal development for Channel Partners and Vendors, reporting, workflows, metadata, taxonomy, user groups, and publishing. This meticulous documentation contributed to a 15% reduction in project scope changes.

Oversaw the migration of assets from various business groups within Comcast, including Knowledge Management, Good Kid, DotCom, and others, to utilize the DAM solution as an enterprise-wide asset management solution, resulting in a 20% improvement in asset accessibility and utilization.

Managed the relationship with Adobe and internal technical teams, providing technical support and troubleshooting expertise. Collaborated daily with internal and external stakeholders on project status and efficiently escalated issues to Adobe daycare for resolution, resulting in a 15% reduction in technical issues impacting project timelines.

Continuously assessed the Scrum maturity of the team and organization, mentoring the team to higher levels of maturity. Additionally, facilitated and mentored teams in transitioning from Kanban to Scrum Agile Methodology, resulting in a 10% improvement in project delivery predictability.

Sr. Scrum Master / XL Softek - Somerville, NJ, USA 06/2019 - 11/2019

Oversaw the end-to-end development of a GPS-based logistical system, including product documentation, roadmap development, and execution, resulting in a 20% increase in client satisfaction due to improved service efficiency.

Led as Scrum Master, conducting product backlog refinement, Daily stand-ups, sprint planning, and retrospective meetings. Additionally, set targets, defined the Sprint backlog, and maintained a burn-down chart, contributing to a 20% improvement in team productivity.

Provided guidance and training to Agile teams on the effective use of the Version One tool, maximizing team efficiency and resulting in a 30% reduction in tool-related delays.

Transformed complex business problems into manageable EPICs, Features, and User Stories, enhancing project clarity and alignment with client needs.

Conducted productive meetings with stakeholders to gather Agile project requirements, effectively articulating and creating detailed requirements in User Story/scopes, leading to a 20% reduction in requirement-related misunderstandings.

Implemented weekly progress monitoring and completion reporting, utilizing creative problem-solving and negotiation skills to resolve issues, manage timelines, and deliver a quality product, resulting in a 20% improvement in project delivery timelines and overall quality.

Pega Business Analyst/Scrum Master Coach / State of Andhra Pradesh - Vijayawada, India (Breeze N Freeze Engg) 01/2018 - 01/2019

Played a pivotal role in the initial team responsible for bidding on and successfully securing the contract for migrating the State Government's Applications to Pega. This initiative centered on PRPC development for BPM and BRE applications in the areas of state Transport management, Revenue, and PDS, resulting in a $5 million contract win.

Conducted productive meetings and requirements sessions with stakeholders for Agile projects, effectively articulating and translating requirements into user-friendly User Stories and scopes, leading to a 25% reduction in requirement-related misunderstandings.

Led the design and implementation of application security measures, including the setup of Access Groups, Access Roles, Operator IDs, Applications, Organizations, Org Divisions, Org Units, and Work Groups, ensuring data integrity and access control in compliance with industry standards.

Served as a pivotal liaison between business stakeholders and agile delivery teams, aligning project objectives with business goals to ensure on-time, on-budget project delivery.

Conducted in-depth interviews with key business users to gather comprehensive insights into business processes and user requirements, resulting in enhanced project scope clarity.

Expertly documented all project processes in compliance with the software development life cycle, including creating wikis, JIRA tickets, testing documents, system quick references, and user guides.

Sr. Scrum Master/Agile Coach / FedEx Logistics - USA (Contractor for Mphasis, India) 09/2015 - 11/2017

Spearheaded IT transformation initiatives by actively implementing SAFe Agile practices, incorporating Scrum and Kanban methodologies, resulting in a 25% improvement in project delivery speed.

Successfully managed and directed multiple teams, totaling 40+ full-time employees and contractors, operating across distributed locations in the US and India.

Led the DevOps team, overseeing branching strategy and establishing robust CI/CD pipelines utilizing Jenkins, Maven/Ant, Groovy, Nexus, and SonarQube, resulting in a 30% reduction in deployment times.

Orchestrated the deployment of artifacts to Web Sphere using IBM Urban Code Deploy and facilitated the migration of microservices into Docker K8s within Oracle Cloud using Terraform scripts, ensuring seamless infrastructure management.

Prioritized and sequenced the Backlog based on business value and ROI, meticulously creating JIRA tickets for tracking and issue resolution, enhancing project efficiency.

Entrepreneur/Project Manager / Breeze N Freeze Engineering - Vijayawada, India 11/2011 - 08/2015

Spearheaded the expansion of Breeze'N'Freeze operations from a single city to multiple cities, establishing it as one of India's largest dealerships of Daikin Air-conditioning systems.

Achieved remarkable growth by increasing annual sales to over $3 million within 8 years, fostering business expansion and creating employment opportunities for over 50 personnel.

Pioneered Daikin VRV systems in coastal Andhra as the first channel partner appointed in 2001, contributing to substantial market penetration and brand recognition.

Leveraged consulting expertise within Breeze'N'Freeze to undertake multiple consulting assignments with prominent IT clients in India, delivering strategic insights and solutions to enhance their operational efficiency and competitiveness.

Orchestrated effective project communication by implementing advanced project management software tools, resulting in a 20% improvement in team collaboration and transparency.

Lead Architect (Freelance) / Verticent, Inc - Tampa, FL, USA 08/2011 - 10/2011

Spearheaded the development of new projects for Verticent ERP applications, including rigorous requirements gathering, resulting in an 30% increase in the company's product portfolio and a 20% boost in revenue.

Provided technical support for ERP solutions spanning Distribution, Manufacturing, Sales Force Automation, Finance, and Business Intelligence (BI), resolving 25% of critical technical issues within a reduced response time of 10 hours.

Presented technical recommendations and feasibility via Project Scrum to customers, resulting in a 15% increase in customer satisfaction scores.

Provided Internet-based solutions architectural design and implementation to IBM clients under services contracts, resulting in a revenue increase.

Played a pivotal role in the design and development of the common connector architecture.

Senior SAP BI Consultant / Saudi Electricity Company - Dammam, Saudi Arabia 01/2010 - 06/2010

Designed and optimized the data flow for the OTC (Order To Cash) Business area, resulting in a 15% reduction in data processing time and improved data accuracy.

Successfully created custom master data objects, addressing specific project challenges and reducing data integration complexities by 20%.

Developed new Custom Extractors and multiple DSOs, enabling the capture of diverse rate data in various areas, leading to a 25% increase in data granularity.

Implemented ABAP Routines, including Start Routines and End Routines, to enhance data manipulation capabilities, resulting in a reduction in data processing errors.

Collaborated closely with Business Users to gather requirements, resulting in a 10% increase in project alignment with end-user needs and expectations.

SAP BI Project Delivery Manager / Satyam Computer Services - Clients: Coca-Cola (Atlanta) & Genentech (San Francisco) 04/2006 - 12/2009

Spearheaded the transformation of SAP delivery from an FTE-based model to an SLA-driven approach, ensuring efficient AMS support for the mission-critical SAP system, while safeguarding sensitive financial and sales information.

Worked extensively on Administrator Workbench (AWB), BEx Analyzer. Involved in creating and maintaining Info Cubes, Data Store Objects, PSA, Info Objects, Info Areas, Multi-providers, Info Sources, Data Sources, and Info Packages. Data Extracting from the Source system using LO Cockpit and Generic Extractions for all the logistics data. Involved in Info Cube maintenance i.e., Compression, Roll-up for Aggregates.

Completed automation of all BI Daily, Weekly and monthly loads (Info Package Scheduling) using Process Chain. Providing daily Production Support from Offshore.

Checked and deleted old lock entries. Involved in monitoring of process chains. Created aggregates to improve the query performance. Maintain list of all the activities for tickets.

Developed and implemented the SAP-BI Maintenance Methodology, setting forth best practices, guidelines, procedures, templates, and risk management practices, resulting in standardized, high-quality support.

Led all aspects of day-to-day SAP Program operations, including project management, risk mitigation, case resolution, SLA reporting, workload management, enhancements, break/fix, and change control activities.

Successfully scoped, staffed, and delivered all new SAP initiatives, concurrently with support services, ensuring seamless cross-functional coordination.

Demonstrated forward-thinking project leadership by advancing approximately 12% of the following year's scheduled SAP initiatives year over year, optimizing resource utilization and staying ahead of project timelines.

EDUCATION AND TRAINING

MBA: Management Information Systems 1996

University of Central Oklahoma - Edmond, Oklahoma

MBA: Marketing 1991

Nagarjuna University - India

Bachelor of Science: Physics 1989

Andhra University - India

CERTIFICATIONS

Certified Scrum Professional - Scrum Master (CS P-SM), Certified Scrum Product Owner (CSPO)

Advanced Certified Scrum Master (A-CSM), Certified Scrum Master (CSM)

AWS Certified Cloud Practitioner

Leading SAFe Scaled Agilist (SA)

Pega Certifications: Certified Pega Decisioning Consultant (7.4), Certified Senior System Architect (7.2), Certified System Architect (7.2)

STATUS: US CITIZEN

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