Sap Basis Technical Support

Sruthi Dasari

SAP Basis Consultant

******.******.**@*****.*** +1-765-***-**** Maryland, USA

Summary:

SAP BASIS Lead Consultant with over 10 years of experience in Implementation, Installation, Upgrade, Migration, Technical Support, Security activities and exposure towards ECC, NW, HANA, BW/BI, GRC, Solution Manager, Enterprise Portal

Installed various SAP components SAP ECC 6.0 (EHP0, EHP4, EHP5, EHP7, EHP8), SAP R/3 4.7, BW70 EHP 1, BI 7.0, SAP NetWeaver (PI EHP 1 7.1, 7.3, 7.4), Solution Manager (7.1, 7.2), S/4 HANA, Vertex, Web Dispatcher, Enterprise Portal, SAP Router etc.,

Expert in SAP Basis Administrator tasks including full life cycle Implementation, Enhancement Package Update, HANA Version Upgrades and Support of SAP Basis, HANA, and NetWeaver.

SAP Security administration including User Access Management, Security Configuration, Security Auditing & Monitoring, SAP GRC.

Experience in leading upgrades, Unicode conversions, and EHP Upgrades

Expertise in troubleshooting issues related to SAP Business Objects product suites like installation, deployment, and configuration, scheduling reports and administration and maintenance of SAP Business Objects Servers.

Involved in heterogeneous and homogenous system copy for ECC, BI, SCM, and live Cache.

Performed SAP System upgrades, OS/DB migrations, Kernel upgrades, installed support package using SPAM, SAINT and SUM along with OSS notes implementation.

Strong practice of Database backup, recovery process. Executed Multiple DR drills at various clients. Strategy & Planning for Transport management, Transport freeze and configuring the STMS on new systems. Expert in Transport Management System (TMS) - Complete setup of Correction and Transport System (CTS) through STMS.

Expert in Solution Manager System Installation, Configuration, Technical monitoring and Setup. Hands on experience in performance tuning and well versed in SPOOL administration.

Performed all refresh activities including source system database backup and restore on target system with the modified control file. Performed all post refresh activities.

Skilled in accurately estimating work requirements for implementing any changes to the landscape or the single system.

Experienced with SAP NetWeaver workload analysis, performance tuning and memory management. Database upgrade and applied patches, backup and recovery, performance tuning, troubleshooting and problem resolution.

Technical Skills

Environment: SAP ECC 6.0 (EHP0, EHP4, EHP5, EHP7, EHP8), SAP R/3 4.7, Solution Manager (7.0, 7.1, 7.2), SAP NetWeaver (PI EHP 1 7.1, 7.3, 7.4), BW70 EHP 1, Enterprise Portal

Operating Systems: Linux, UNIX, Windows NT/XP/98/2000/Vista/window 7

Utilities: Service Now, Charm

Putty, WinSCP, Linux, cmd

Office Tools : Microsoft Access, Excel, Word, and PowerPoint.

DB: Oracle 11g, Oracle 12c, Oracle 18, Oracle19, SQL server

Tools: SAP GUI, SWPM, SUM, Enterprise portal, OpenText, OCM

Certifications

SAP Certified on SAP S/4HANA Conversion and SAP System Upgrade 2020

SAP Certified on SAP Solution Manager, Mandatory and Managed System Configuration (7.2SPS8).

Education

Bachelor's in Computer Science and Engineering from Raghu Engineering College (Affiliated by JNTUK) 2017

Work History

Leo Information Technology LLC Senior Consultant

Client: CSAA Glendayle, AZ (Nov2023 – Till Date)

Environments: SAP EHP1 NetWeaver 7.3, SAP ERP 6.0, NW AS ABAP 7.51, SAP NW 7.5, SAP BW 7.1, SAP EHP1 Solution Manager 7.0, SAP NW PI 7.1, Enterprise Portal, SAP PO, Linux, Windows 7, Oracle19, Unix

Roles & Responsibilities

Monitoring of production, non-production systems (both ABAP and JAVA) and monitoring the Enterprise portal systems, Database Checkups.

24/7 Support to complex SAP landscape with SAP and Non-SAP systems

System Copy, System refresh of Sandbox, Development, Quality and Production systems.

Kernel upgrade and post kernel activities of SAP systems

Downloading of SAPLICENSE, PATCHES, ADD ON, KEYS, S-NOTE, and SOFTWARES from SAP MARKETPLACE and applying them on the systems

Management of S-USER accounts, and opening and closing of SAP Incidents

Partner profile creation, Printer creation, creating and maintaining Distribution lists, Client maintenance activities.

Good exposure on working Service now and Charm

Kernel Upgrades and SAP System Refresh.

Batch Job scheduling, monitoring and troubleshooting, starting and stopping.

Reactivation of locked/expired user accounts.

Solving ticket from end to end (break free as well as enhancements).

Have good experience in Analysis, Debugging & solving of ABAP dumps, System log, update errors etc.

Database Re-organization by using BRTOOLS and Performance tuning of SAP systems

Co-coordinating system outages with different third-party teams.

Guiding the team members and knowledge sharing with them

Leo Information Technology LLC Sr.Software Engineer

Client: UKG Weston, Florida (Feb2023 – Nov2023)

Environments: SAP NetWeaver 7.0, SAP BW/4 HANA 2.0, SAP Solution manager 7.2, SAP NW PI 7.3 EHP 1, Enterprise Portal, SAP Fiori, SAP UI5, SAP S/4 HANA 2020, Unix, Linux, Windows XP/NT/Vista, Oracle 12C, Oracle18C, Oracle 19C

Roles & Responsibilities

Collaborated with global technical team members to provide consulting services to large worldwide clients.

Conducted SAP installations, including system sizing and server layout, ensuring smooth system installation and lifecycle management.

Provided technical guidance to a team of SAP professionals, incorporating overall SAP strategy and best practices from SAP.

Offered timely and effective support for application-related queries, demonstrating strong problem-solving skills and troubleshooting expertise.

Supported functional and application teams in product maintenance cycle, offering technical support during project deployments and software releases.

Maintained S/4 systems through OS patching and performed Kernel, SAP HANA, ST/PI and ST/A-PI component upgrades.

Installed application and database servers for PAS, ASCS and SAP HANA systems respectively.

Implemented system changes within defined project timelines, adhering to change control processes and ensuring smooth transition.

Monitored and administered SAP systems on a day-to-day basis, troubleshooting issues and optimizing system performance.

Provided administration support and system monitoring for operating systems, databases, SAP systems, and 3rd Party applications.

Researched and implemented SAP software corrections, including SAP OSS notes and support packages.

Managed SAP router configuration for SAP support, ensuring seamless connectivity.

Created and maintained documentation related to production batch jobs, RFC connections, and spool and printer administration.

Upgraded existing instances and installed new instances across multiple platforms.

Assisted in applying disaster recovery procedures to SAP installations, ensuring business continuity.

Configured and executed SAP change control functions, including the transport management system (TMS) and batch job management.

Technical Monitoring in Solution Manager.

Maintained excellent problem-solving and problem analysis skills to resolve complex technical issues.

Accenture Application Development Senior Analyst

Client: SAP_HEC Annapolis, MD (Feb2022 – Oct2022)

Environments: SAP R/2, SAP R/3, SAP ECC 6.0 (EHP0, EHP4, EHP5, EHP7, EHP8), SAP R/3 4.7, Solution Manager (7.0, 7.1, 7.2), SAP NetWeaver (PI EHP 1 7.1, 7.3, 7.4), BW70 EHP 1, Enterprise Portal, SAP S/4 HANA (1709,1909,2020,2021), Unix, Linux, Windows series, Oracle 11G, Oracle 12C, Oracle 18C, Oracle 19C, SQL

Roles & Responsibilities

Worked with around 400 Clients

Handled around 600 ticket issues of different clients daily.

Worked on daily tickets which involves high priority issues like System downtime, System Maintenance, System Outage, Disaster recovery, DB issues, Cloud issues, Upgrades, Patching activities etc.

Performing Downtime activities perfectly with Pre and Post activities.

Performed Kernel Patching activities with all the checkpoints mentioned by client

Solved tickets related to Migration, Refresh, DB issues.

Solving ticket from end to end and maintaining SLA’s (break free as well as enhancements)

Provided 24*7 support for the client for business-critical issues.

Co-coordinating system outages with different third-party teams.

Experienced in solving issues related to Installation, Migration, Upgrade, DR activities

Capgemini Technology Services India Limited Associate Consultant

Client: Altria MC Lean, VA (Nov 2020 – Feb 2022)

Environments: SAP R/3 4.7, Solution Manager 7.2, SAP NetWeaver PI 7.3 EHP 1, BW70 EHP 1, Enterprise Portal, SAP UI 5, Unix, Linux, Windows series, Oracle11g, Oracle 12c, Oracle 18c, Oracle 19c, SQL

Roles & Responsibilities:

Worked on Cloud Migration Project Altria which includes Installation and Migration of SAP systems.

Got an opportunity to learn and work on various types of SAP systems like Solman, ECC, PI, BW, Gateway, Enterprise, Trex.

Worked on Solman, ECC, PI, BW, Gateway system installation and migration (ASCS, DB, PAS and AAS installation) using SWPM tool.

Strategy planning of Checklist for Installation of SAP systems like Solman, ECC, BW, PI (Post installation including SLD setup, post configuration activities).

Management of S-user account in SAP marketplace like opening and Closing incidents, OSS connection maintenance, downloading software’s, requesting migration keys and Generating licenses.

Worked on OS pre checks and kernel parameters.

Performed Pre-migration and Post-migration activities including Pre Oracle upgrade, RFCs correction, STMS configuration, Profile parameter tuning, SSL certificates and other steps.

Worked on SAP System start stop activities.

SMD agent installation, EWA Configuration

Setting up and maintenance of the Profile Parameters

Worked on PI system installation and configuration activities like post-migration and SLD configuration.

Performed Trex installation and configuration

Worked on RFC configurations

Capgemini Technology Services India Limited Associate Consultant

Client: GE (Power Max & Repairs) Houston, TX (June 2018 – Oct 2020)

Environments: SAP ERP 6.0 EHP 1, SAP EHP1 NW 7.0, SAP ERP 6.0 EHP 7, BW 7.0, Solman 7.2, SAP NetWeaver PI 7.1 EHP 1, Enterprise Portal, PO, BOBJ, SAP UI 5, SAP Fiori, S/4 HANA, Unix, Linux, Windows series, Oracle, SQL

Roles & Responsibilities:

Daily proactively monitoring of production, non-production systems (both ABAP and JAVA) and monitoring the Enterprise portal systems.

Providing Support to complex SAP landscape with 100+ SAP systems involving SAP R3, ECC, BW, PI, Solman, Gateway.

Configuring and setup of Technical Monitoring MSC, EWA in Solman systems and troubleshooting the alerts

Configuring and troubleshooting RFC Connection.

Management of S-user account in SAP marketplace like opening and Closing incidents, OSS connection maintenance, downloading software’s, requesting keys (Developer Access keys, Object Keys and License Keys), Generating licenses.

Kernel Upgrades and SAP System Refresh.

Handled Project Activities: ST-PI/API Patching, Add On installation, S-Note implementation, Language installation, applying digital signature.

Applying SAPLICENSE for both (ABAP+JAVA) and (Standalone JAVA) systems.

Partner profile creation, Printer creation, creating and maintaining Distribution lists, Client maintenance activities.

Monitoring the update requests, locking mechanism, work process overview

Batch Job scheduling, monitoring and troubleshooting.

Have good experience in Analysis, Debugging & solving of ABAP dumps, System log, update errors etc.

Worked on SLT HANA Systems: like table creation, table replication and field masking table in the systems and troubleshooting on failed tables.

Reactivation of locked/expired user accounts.

Provided 24*7 support for the client for business-critical issues.

Solving ticket from end to end (break free as well as enhancements).

Co-coordinating system outages with different third-party teams.

Trained junior’s and providing knowledge transfer on daily project tasks.

Capgemini Technology Services India Limited Associate Consultant

Client: Cole-Haan McLean, VA (July 2017 –May 2018)

Environments: SAP ECC 6.0, SAP BW 7.1, SAP Solman 7.1, SAP NetWeaver 7.0, SAP PI, PO, SAP Fiori, Unix, Linux, Oracle, SQL

Roles & Responsibilities:

Daily Monitoring of SAP system

Start and Stop of SAP System

Background Job Scheduling

Transport related activity

Upgrade ST-PI and ST-A/PI patches.

Downloading of Support Packages from Marketplace

Installing, updating the Support Packages & Add-On using the SPAM/SAINT

Analysing EWA reports by Solman

User management- User creation/deletion, lock/unlock users, user trace

Create Client copy and delete client.

Role Management- Role Creation, Authorization Objects

Can be able to solve support tickets which arises on Service Now.

Symbiosis Technologies Engineer

Client: Symbiosis AP, India (Aug 2014 - May 2017)

Worked on Smart Crawler project. Smart Crawler is a Two stage Framework for efficient harvesting of deep web interfaces.

We used Breadth First search algorithm for this project

It uses web mining and data mining concepts and used Java language to run our program.

In this proposed project we are using the web search program as a smart crawler application where the crawling of the pages is done not by the overall page rank, but the pages are crawled based on individual page count of individual URL’s.

Our application is mainly useful for Web–Masters for maintaining the traffic of each and every web page in a very sophisticated manner.

This application is limited for crawling up to non-SSL protected pages, but it is failed in crawling SSL protected pages.

In this current application, we can find out the count of URL’s based on internet traffic.

In this project, we are using the BFS algorithm for crawling the web pages based on the individual page rank, so this gives the unique results.

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