Service Representative Customer

Quincy Smith

**** *** ******* ** *** Hampton, GA 30228 470-***-****

Email: ****************@*****.***

Experience

CUSTOMER SERVICE REPRESENTATIVE INTERNAL REVENUE SERVICE JUNE 2024– PRESENT

· Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry.

· Resolve problems related to unique circumstances. Customer Service Representative - September 2023 to June 2024 Forward Air – Forest Park GA

· Uses sophisticated interviewing techniques to review individual circumstances.

· Makes determination and uses sound judgement concerning controversial matters. Terminal Clerk – February 2023 to August 2023

Estes – Ellenwood, GA

· Oversaw data tracking, documentation, client correspondence and office operations.

· Managed a multi-line telephone system and greeted claimants during office visit.

Customer Service Representative – September 2022 to February2023 Saddle creek - Atlanta, Ga

· Provided a superior customer experience to build a loyal customer base.

· Answered customer calls promptly to avoid long wait times on hold. Customer Service Representative- May 2015 to September 2022 Shippers Warehouse- Jonesboro GA

· Kept accurate and current customer account data with manual form information.

· Scheduled delivery appointments.

Education

Associate’s Degree Strayer University Morrow, Ga June 2021 Skills & Abilities

· Microsoft Office, multi-line phone, Wms, AS400, SAP Page 2

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