Customer Service Vice President

Kayla Coles

**** ********* **** *****

Morrisville, NC

Phone: 202-***-****

Email: *****.******@*****.***

OBJECTIVE

To obtain a position where I can develop my hospitality and communication skills and gain experience providing excellent customer service and do what I Love.

EDUCATION

Columbia Heights Educational Campus, 2014 - 2017

3101 16th St NW, Washington, DC 20010

Washington, DC

High School Diploma

Completed community service hours. Completed senior projects. Held a leadership role (President, Vice president, Treasurer, Secretary). Made the Honor Roll. Maintained a GPA of 3.0 or above. Participated in a varsity sports program.

Shaw University, 2017 to 2019

Raleigh, NC

Undergraduate Degree

Shadowed the school’s Athletic Trainers for pre-season / spring season. Exercise Science: Pre - Athletic Training Major.

EMPLOYMENT HISTORY

Supervisor

Finish line

February 2021 to September 2021

Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.

Cashier/ Sales Associate

JcPenney

April 2019 to March 2020

Exceed customers experience by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support.

Server

Busboys and Poets

January 2019 to March 2019

Take and deliver orders. You'll be the face of our restaurant and responsible for our customers' experiences. Ensuring the tables are clean and tidy when guests arrive and leave presenting menus, serving food, and beverages.

Summer Camp Counselor

June 2018 to August 2018

Boys and Girls Club Richard England Club Richard England Clubhouse 14

Planned and executed programs and activities. Communicated effectively with children. Created a positive work environment. Delegated tasks to others. Completed tasks in a timely fashion. Provided excellent customer service. Remained calm in a crisis. Completed hands on activities and projects. Communicated effectively with others.

Community Service Leader

June 2016 to August 2016

Boys and Girls Club Richard England Clubhouse 14

Created a positive work environment. Completed tasks in a timely fashion. Responsible for keeping space clean and organized. Provided excellent customer service. Remained calm in a crisis. Sorted and filed documents. Completed hands on activities and projects. Communicated effectively with parents. Communicated effectively with others.

Nancy’s Pizzeria

March 2017 to May 2017

Raleigh, NC

Servers work ensure that customers enjoy their meals but also provide quality customer service. Worked in the front of the establishment taking orders, serving food and drinks, and cleaning tables in a timely manner. Servers are expected to answer questions regarding the menu. They work closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently.

ACCOMPLISHMENTS

- I held position within the SGA/SAA.

- Involved in Academy Of Hospitality and Tourism

- Participated in extramural sports

-Nationally Recognized in Sports

- Fluent/Proficient in Spanish

-Employee of the month

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