Customer Service Representative

Rickie Robinson

Customer Service

Contact

Address: **** ****** ***** **.

Stonecrest, GA 30038

Phone: 716-***-****

Email: **************@*****.***

Professional Profile

Customer Service Representative with over 10 years of experience in customer service, call center, and customer care. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship and partnership building skills; listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Familiar with some customer service software and possess a positive attitude. Highly professional, dependable, reliable and able to perform duties

Education

East High School

Buffalo, NY

Adult Learning Center

Buffalo, NY

GED

Key Skills

Strong leadership skills

Communication skills

Strategic Planning

Staff Management

Scheduling

Documentation

Experience

October 2023-September 2024

C&K Plastic

Machine Operator

Prepared Machines

Operated Machines

Monitored Machines

Troubleshoot Machines

Quality Control

Recordkeeping

Safety

Maintenance

December 2015- July 2022 Cheektowaga, NY

Home Décor Outlet

Customer Service Representative • Supervisor

Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional service

Clearly and promptly communicated pertinent information to staff

Recognize and formally acknowledge outstanding staff performances to boost company morale and productivity

Manage Scheduling

Management reporting

July 2014- December 2015 Buffalo, NY

Center One

Call Center Representative

Maintain a high-volume workload within a fast-paced environment. Assisted an average of 450 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Maintained relationships of both internal and external clients

October 2012-July 2014 Buffalo, NY

ABC Hardware

Customer Service Representative • Cashier/Sales

Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

Actively worked to display a courteous and empathetic attitude to customers, resulting in bringing more customers in

Greeted Customers in a polite and friendly manner

Answered customers questions and gave information as needed

Handled cash, and card transactions

Leadership

Led and trained staff

Communication

Teamwork

Creative problem solving

Trustworthiness

References

Ashley Brinson (Manager): 678-***-****

Rodnicqua Courton (Entrepreneur): 716-***-****

Destiny Adams (Executive Chef): 716-***-****

Contact this candidate