Business Development Operations Manager

ALABI SAMSONDEEN ABIODUN

Plot ***, Jacob Nwakolo close, Omole Phase II, Berger Lagos.

Telephone and Email: - 070******** or 081********, *********@*****.***

****-**** **** ******* ******* LIMITED, 30, Opebi Road off Allen Avenue, ikeja.

0PERATIONS MANAGER LAGOS WEST/EAST.

Communicate customer issue with operation team and devise way of improving the customer experience including resolving problems and complaints.

• Manage relationship with key agent.

• Innovate and present new marketing platforms and strategies.

• Accomplish operation and organization mission by completing related result needed

• Forecast requirement. Prepare an annual budget. Schedule expenditure, analyses variance, initiating corrective action

• Develop and manage projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing projects

• Developed new business by networking with prospects and valuable customers.

• Scheduled promotional activities in accordance with available inventory and staff resources.

• Performed research to uncover potential target areas, markets, and industries. Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Reached out to potential agent via telephone, email, and in-person inquiries.

• Devised effective marketing, sales, and other promotional initiatives.

2018-2022 WESTERN LOTTO NIGERIA LIMITED, Victoria Island Lagos.

Operations Manager, Training and supports, Business Development manager, Benue state, Victoria-Island and Osun state.

Responsible for agent’s acquisition, Documentations.

Company backend Operations Support staff .

Agents training on products and processes.

Trainer on POS parameter and games interface.

Backend sales account training and Reconciliations.

POS Configurations, Support and Deployments.

Agent daily sales account reconciliation and Sales supports.

Field sales supports, Agents follow-up and Terminal status routine check.

TSP technical support on POS.

2015-2017 SOFTPLUG GAMING LIMITED (YELLOW LOTTO), surulere Lagos.

Assistant Sales manager and Field Operations Manager.

With the responsibilities: Agents acquisitions.

Agent training on the company lotto applications.

Field Support on both the POS lotto machines and Desktop applications.

Daily account reconciliations of agents sales remtitance.

Sales monitoring and follow up (increase in out-puts)

Stands to be the face (representative) of the company on the field activities at all time.

Also involve in softwear and hardwear technical support person on field.

Virtual Lotto Configurations, set-up and Support.

Number Games (KENO) Training, Installations and sales supports.

2010-2014 Winlot Global Resources Limited, Ikeja lagos.

A new lottery company that improve the sales of lottery by using Point of sales (POS) GPRS machine and fixed modem (terminals).

Field Support Executives (Operations).

Employed as a field technical support person.

Create a market for the new Lottery business.

Training of the Agents and the Players on the new game on the Machines (POS).

Interfacing with the Sub-agent and the Principal agent (Retailers) on how best they can use the Machine.

Training the retailers on how to use the pos machine and the company accounting interface LMS (Lottery Management System).

Managing all the retails PA & SA machines and their accounts.

Fixing, Troubleshooting and (if need be) escalating of POS Machines.

Up-to-date information and training on POS machines Software installations.

Configurations and deployment of new POS machines.

Work as a repair center Personal.

Field configurations and upgrade of terminals (since last Fourteen months).

Reconciliation of the account, Management of PA’s and activations of new and old agents.

Mobile Lottery application Configurations and update.

2009-2010 National assignment ( NYSC) Nassarawa state.

Teacher

Government Secondary School, sarkin-noma Lafia.

2003-2004 Jed’s Engineering, Surulere, Lagos.

An Engineering Company that is affiliated to a Telecommunications industry, who provides service for individuals and organizations.

Field Technical MarketingPersonnel

With the responsibility of given support to the marketing team.

Installation of fixed wireless subscriber terminals.

Maintenance of the Subscriber terminals.

Configuration of computers (desktop and laptops).

Configuration and installation fax machines

EDUCATION

2005-2009 Adekunle Ajasin University, Akungba Akoko, Ondo-State.

B.Sc Political Science, Second class (Lower division).

1995-2000 Oxford College Agege Lagos.

West Africa Senior Secondary Certificate Examinations (WASSCE).

1989-1994 Adeniyi Primary School, Itire Surulere Lagos.

First School Leaving Certificate (FSLC).

Other Qualifications and Skill

Diploma in Computer desktop Publishing (DTP).

Certificate diploma course in Hotel Reservation and Air ticketing.

Member Nigerian Institute of Management NYSC proffectional course.

Certificate in Hardware repairs of terminal Machines.

oComputer Skills (Ms word, excel, powerpoint, access and basic programing).

oRunning Microsoft Windows.

oBeing a political scientist, I am confident of doing any suitable job to the best of my knowledge and ability.

Personal Details

Marital Status:- Married

Sex:- Male

Date of Birth:- 28, November 1981

State of Birth:- Lagos state.

RESEARCH & PAPER PROJECT

Godtherism and Nigeria Politics.

HOBBIES

Football, Reading, Listen to Music and Meeting people.

PERSONAL TRAIT

Committed to excellence and ability to outstand others.

REFERENCE

Based on Request.

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