Customer Service Inventory Management

SUMMARY

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new

concepts quickly.

SKILLS

* Cash register skills * Sign maintenance

* Computer skills * Customer service

* Verbal communication * Time management

Written communication * Calm manner

* Inventory management Unflappable manner

EXPERIENCE

Barista / Dunkin - Springfield, MA 12/2024 - Current

* Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

* beverages based upon customer preferences.

* Implemented feedback from customers to improve service quality and menu offerings.

Order Taker / Wendy's - Springfield, Massachusetts 06/2024 - 10/2024

Verified that all ingredients were available before taking an order.

* Reviewed customer requests, resolved questions and defined specifications before completing orders.

Barista / Dunkin - Springfield, MA 10/2023 - 03/2024

* Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

* Created, hand-crafted beverages based upon customer preferences.

* Implemented feedback from customers to improve service quality and menu offerings.

Online Personal Shopper / Walmart - Chicopee, Massachusetts 05/2023 - 08/2023

* Completed pickup and shopping orders for customers within local area.

* Coordinated with vendors to ensure timely deliveries of products.

TEMP FC Associate / Amazon Fulfilment Center - Reading, MA 01/2023 - 04/2023

* Processing returns, including decant, & downstacking

Team lift trained

* High side trained

* — Softline trained, including water spider

TEMP Customer Service Associate / Walgreens - Springfield, MA 09/2022 - 11/2022

* Keeps store clean

* Assists in price changes

* Takes passport photos

* Floor stocking

* Cashier experience

Customer Service Representative / Family Dollar - Indian Orchard, MA 01/2022 - 05/2022

-Great communication skills

-Fast paced work

. Customer assistance

* Problem solving skills

EDUCATION AND TRAINING

Diploma 06/2019

Reading Senior High School - Reading

Good attendance

* Excellent communication skills

LANGUAGES

English: Professional

Native/ Bilingual Limited

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