Data Center Technical Support

JORGE ANTONIO GONZALEZ

PO Box ***

Dingmans Ferry, PA 18328 ********@***.***

https://www.linkedin.com/in/jorge-gonzalez-8a29a54/

PROFESSIONAL SUMMARY

Senior Information Specialist and Military Veteran leveraging over 20 years of proven experience in system administration, technical systems, lab testing, servers, software, windows operating systems, IT Helpdesk, and supporting engineering projects. Extensive experience in the areas of Data Center Operations, System Conversions and Data Center Merges; support of 500+ servers; more than 12 years in IT in Brokerage and Securities industries. Served as the escalation point for upper management and technical support teams and conference coordinator. Adept at leading teams of more than 10 information technology specialists in a innovative environment. Possess a comprehensive background in Linux, IBM Servers, UNIX OS, and Windows. Handled daily tape operations, emergency tape recalls, tapes for disaster recovery, provided input on proposed infrastructure changes, developed and documented and revised procedures for the Data Center.

•Troubleshooting

•Process Improvement

•Network Security

•Information Assurance

•Cloud Wireless Networks

•Computer Operations

•Data Analysis

•Project Management

•Software

EDUCATION CERTIFICATIONS

Associates of Science (A.S.), Information System Grantham University 2005

Associates of Science (A.S.), Business Administration Schenectady County Community College 1998

Diploma (Dipl.), Data Processing Technology Albert Merrill School 1997

Diploma (Dipl.), Computer Science Blake Business School 1984

AWS Cloud Practitioner Certification (IVMF) System Security Certification (IVMF)

Veritas Educational Services Foundation Suite: Volume Manager 3.1 and File System 3.4 for Sun Solaris

Veritas NetBackup, Global and Database Editions Cambridge Computer Services Legato Networker for UNIX and NT

Sun Educational Services Solaris 7, Systems Administration Course IThe Learning Tree Windows NT 4.5 System Administration

PROFESSIONAL EXPERIENCE

E-Tek Technology

Senior Systems Engineer – FAA –TCDC 2024 - 2025

Responsibilities:

Have current active secret clearance.

Worked with Systems Administration with various Linux distribution of Red Hat (RHEL 6 - 8), SUSE (SLES 11 – 15) and Ubuntu (LTS 20 – 22)

Experience building servers and virtual servers, configurations for applications such as Oracle RAC 19c, installations using kickstart scripts, and managing satellite systems.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Provide technical support to development staff.

Assist with the configuration and operation of client-based computer operating systems.

Provide hardware troubleshooting and maintenance.

Commvault Backup administration with Incremental and full backups of IT environment.

Upgrade firmware when needed.

Knowledge of Red Hat OpenShift and Kubernetes.

Assist with the support of COTS products.

Deployment of software

Build custom images to conform to FAA security benchmarks.

Repair and recover from hardware or software failures and communicate with impacted constituencies.

Configure networking services and protocols.

Providing service and customer support during field visits

Diagnosing errors or technical problems and determining proper solutions

Provide service and customer support during field visits or dispatches

Documentation and reporting for Senior Management.

Cooperation with technical teams and share information across the organization.

Veritas NetBackup administration of daily backups and policies for Windows and Linux server platforms.

Spectrum Software Technologies, Inc.

Senior Systems Engineer – FAA – WAAS 2023 - 2024

Have current active secret clearance.

Worked with Systems Administration with various Linux distribution of Red Hat (RHEL 6 - 8), SUSE (SLES 11 – 15) and Ubuntu (LTS 20 – 22)

Experience building servers and virtual servers, configurations for applications such as Oracle RAC 19c, installations using kickstart scripts, and managing satellite systems.

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Provide technical support to development staff.

Assist with the configuration and operation of client-based computer operating systems.

Provide hardware troubleshooting and maintenance.

Commvault Backup administration with Incremental and full backups of IT environment.

Upgrade firmware when needed.

Knowledge of Red Hat OpenShift and Kubernetes.

Assist with the support of COTS products.

Deployment of software

Build custom images to conform to FAA security benchmarks.

Repair and recover from hardware or software failures and communicate with impacted constituencies.

Configure networking services and protocols.

Providing service and customer support during field visits

Diagnosing errors or technical problems and determining proper solutions

Provide service and customer support during field visits or dispatches

Documentation and reporting

Cooperation with technical teams and share information across the organization.

Lockheed Martin

Integrated Product Team Lead - Engineering Labs 2021 – 2023

Assist with all aspects of efforts related to Tactical System computing equipment integration and debug, using site documentation, and associated test equipment. Interface with Baseline Integration and Test personnel in support of Lab Operations. Interface with facility engineering in the Lab space planning phases to assist with hardware characterization (space, power, and cooling)

Assist with coordinating equipment installation and general Laboratory Activation tasks

Support Test Operations Staff with Lab/System configurations and setup verification.

Sys Admin experience with various Linux distributions of Red Hat (RHEL 6 - 8), and RedHawk ROS 6.0. Configuration and maintenance updates, upgrades and patches for AEGIS combat systems.

Assist Networking engineers, Test Directors, and Product owners with builds for test labs and eventual onboard naval ships.

•Knowledge and ability to work with third party products.

•Excellent interpersonal and teamwork skills

•Working knowledge of data communications and networking

•Working knowledge of Microsoft Suite of Products: Excel, Word, and Power Point Software

•Security clearance at the SECRET level

Minerals Technologies, Inc. 2020 - 2021 Technical Support Engineer

•In-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

•Actively update, maintain and monitor all aspects of computer networks

•Install Attend and configure computer systems and applications within the company

•Respond to customer inquiries and assist in troubleshooting and resolving challenges

•Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

•Assist management in creating training materials pertaining to computer troubleshooting and usage

•Act as the initial point of contact for all computer and system related concerns from clients or other employees

•Organize and file documentation pertaining to warranties and instructional guides for computer hardware

•Knowledge of MS Office suite, PowerPoint and Visio drawing tools, Active Directory, Outlook.

•System Administration on UNIX and Windows platforms, System Backups with Veritas NetBackup Administration, from full backup to repopulation missing data, binaries, or users files and folder, from previous full back up or incremental, from NetBackup console. Monitoring services and applications with Tibco Hawk and LogLogic via console for processes and deployment testing.

•Server builds with AWS for Windows and Linux platforms, create elastic storage solutions with S3, AWS elastic BeanStalk for application management, Aurora RDS for database management.

IBM – (Remote) 2014 – 2019 System Management Specialist/Application System Specialist

•Worked in a Linux, UNIX, and Windows environments (Windows 10, RHEL8, SuSE 8.2; Conducted installation, configuration, along with supporting the BMC Blade Logic Server AUTOMATION (BSA) Infrastructure and BMC Atrium Orchestrator; patching, updates, and upgrades of OS systems and applications.

•Migrated, deployed, and installed DEVL, ACPT, and PROD environments Blpkgs. Support of Automated change management for multiple targeted servers and server groups, Documentation skills for Client IT environment and process flow

•Troubleshoot issues with BSA connectivity, OS upgrades and working with multiple platform teams to achieve IT goals; Knowledge of BMC products such as Remedy, CMDB, and BMC Remedy Action Request System

•Provided production support for multiple applications related to bash scripting, check on services, NASH, etc. worked in 24*7 production support environment

•Access to Oracle to run SQL command queries; monitoring and job scheduling of Autosys, On Call duties 24/7.

•Server Builds using VMware for platform and application teams, Unix Administration work with RHEL, SUSE, Knowledge of Cisco UCS, and VERITAS Cluster Server and High Availability Services.

•Knowledge and maintenance of IBM tools like ITM, Netcool Micromuse monitoring tools, ITM, ITCAM, TIP, and DASH and integration to enterprise alerting tool. SSM, Guardium and Tripwire support, Enterprise Monitoring Management of Servers, processes, filesystems, and log files

•As ServiceNow Admin, I have worked with CMDB to update, and gather information for Company assets for IBM/Fannie Mae, following ITIL and ITSM guidelines.

•System Administration on UNIX and Windows platforms, as well as, System Backups with NetBackup and Legato Networker backup solutions, from full backup to repopulation missing data, binaries, or users files and folder, from previous full back up or incremental, from NetBackup console.

•Basic Installation and configuration of AIX, NIM, SMIT, etc.

•Intrusion Detection with Tripwire Enterprise - Recon & Enumeration - monitoring initial attack vectors via remote desktop, phishing, business partners, and exploit with use of RAM or Memory Scraping. Hardening configurations, assess perimeter for vulnerabilities. Identify, prioritize, and remediate vulnerabilities. Continuous monitoring for file changes, Internal Indicators of Compromise (IoCs).

Dell – (Remote) 2012 – 2013

System Administration Sr. Advisor (UNIX)

Provided deep subject matter expertise, advice, and program delivery. Contributed to the development of new techniques and plans within the area of expertise.

•Established experience with RedHat Cluster, servers, LVM storage, SAN storage, and Linux servers in a moderate to large environment

•Provided in-depth understanding of client goals, customer requirements and knowledge of competitor practices

•Assisted with business priorities, strategy, direction, and management of customer business needs and expectations

•Managed projects and program execution that is valued over $1M while maintaining valuable deadlines

IBM Tivoli Software – (Remote) 2011 – 2012

Systems Administrator

Developed, deployed, troubleshoot, and tested technologies associated with IBM servers, applications and software build.

•Conducted system deployment includes Tivoli Storage Manager Server; Tivoli Endpoint Servers and Client installs, Maximo Asset Management; Tivoli Netcool/Impact 6.1 Administration and Implementation, etc

•Established proficient knowledge of server and client installs of UNIX, Linux, Windows, VMWare, IBM products such as Tivoli Storage Manager Server; Tivoli Endpoint Servers and Client installs, Maximo Asset Management; Tivoli Netcool/Impact 6.1 Administration and Implementation, installation

•Managed administration of Windows 2008 and 2012 Enterprise Servers, SLES11 and RHEL5 servers builds. Supported applications and involved in the Production environment

Forest Laboratories – Commack, New York 2010 – 2011 RHEL Linux Administrator (UNIX Support, Computer Operations)

Performed local and remote installation of Solaris /Linux (Red Hat) from scripts, kickstart or jumpstart, worked with VMWare products, including VM installs and builds from CD or ISO image.

•Conducted third party and program management coordination, installation, upgrade and maintenance of 3rd party applications software

•Provided troubleshooting Sun Solstice Disk Suite, Veritas Volume Manager 3.x, 4.x, Veritas Cluster Server 3.x, 4.x.

•Provided Microsoft Remote Desktop Services and monitoring tools like Big Brother and ticketing services like Remedy

•Performed patching and updating of Solaris / Linux (Red Hat) & Windows Systems; Established knowledge of EMC Legato Networker and client backup creation

ED Production – (Remote) 2009 – 2010

Provided systems technical support in data centers for multiple projects in Pike County, PA; Orange County, NY, and New York City.

•Identified and expedited resolution of all technical and environmental problems which could hamper production

•Coordinated hardware and software maintenance, repairs and upgrades; Provided 1st - 3rd level support for Windows, Linux/UNIX operating systems

•Provided technical support, troubleshooting day-to-day hardware and software issues; Created virtual servers using VMware and designed and installed LAN networks

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