Software Engineer Service Delivery

LAXMA CHAMALA

* ******** ******, **** ****, NJ 07828 • Cell: 848-***-**** • *********@*******.***

• https://www.linkedin.com/in/laxma-chamala-97b0a756/

Summary

With 10+ years of experience in leading and transforming large IT organizations, managing complex applications portfolios, large-scale programs and an excellent partnership with business in a global international environment. With 20+ years of comprehensive experience in developing, maintaining and testing mainframe applications. Organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths.

Skills

Application Development

Technical Documentation

Conversion, Managing, Technical manuals

Budgeting

Problem diagnosis

Program revision documentation

Code writing

Business analysis

Requirement gathering

COBOL Programming

JCL

SQL

QMF

File Manager

CICS

DB2

VSAM

SPUFI

Changeman

Performance reviews

IT Management and delivery

Database development

Relational database management

Debugging code

People-oriented

Staff management

Operations management

Verbal and written communication

Work Experience

Innova Solutions – Atlanta, GA 01/2025 to current

Innova Solutions is IT firm – Deliver strategic technology and business transformation to clients, enabling to operate as leaders within their fields.

Client: Centene Corporation, St. Louis MO.

Centene Corporation is an American for-profit healthcare company based in St. Louis, Missouri, which is an intermediary for government-sponsored and privately insured healthcare programs

Senior software Engineer, 01/2025 to Current

Environment: Mainframes (COBOL, JCL, Oracle DB, VSAM, CICS, GitLab, Shell Script and Perl)

Involved in technical specs preparation and performing code changes.

Preparation of test scripts and test cases and performing unit and Integration testing

Following SLA procedures and quality guidelines as identified by the client

Preparation of weekly status reports to Project Lead and above

Supporting batch cycle and handling job-abends, Incident tickets within SLA

Code verification for various Business units by executing various tools

Code SyncUP activity to production libraries.

DSV Air & Sea – Iselin, NJ 01/2020 to 11/2024

DSV is Global transport and Logistics – road, air, sea, rail freight and warehousing, keep supply chains flowing in a world of change. Provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations.

Senior Software Engineer, 01/2020 to 08/2024

Maintain and Support Cargo Wise One application forwarding and warehouse modules.

Maintain registry, workflow templates, and triggers.

Design and Develop documents in Cargo Wise one.

Developed reports in Cargo Wise one and added in scheduler to send out reports to customers and also internally to DSV users.

Created test cases and run them each time Cargo Wise one is upgraded.

Stagged and supported hand held scanners used in warehouses.

Designed and Developed EDI integrations with customer applications and 3rd party applications used by DSV like Desktop Shipper, US Customs application. Used API and eAdaptor web services.

Coordinate integrations with ESB (Enterprise service Bus) and EDI teams.

Anticipate and identify issues that may impact the support or performance of systems and initiate corrective actions.

Ensure appropriate systems documentations and training programs/materials are in place.

Participate in on-call activities.

Understand and apply the Service Level Management process consistently, establishing and ensuring quality and performance standards, deadlines and KPls.

Manage external and internal service providers to ensure that service levels are met.

Maintain and Support WMS application developed using IBM Mainframes (Z/OS, COBOL, DB2, JCL, VSAM, CICS, Changeman and File Manager) responsible for code changes, testing and deployment.

Panalpina Inc – Morristown, NJ 04/2001 to 12/2019

Panalpina is Global transport and Logistics – road, air, sea, rail freight and warehousing, keep supply chains flowing in a world of change. Provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations.

IT Service Delivery Applications Manager, 11/2013 to 12/2019

Lead the Americas IT Service Delivery Applications Support team.

Establish, implement, review and control best practices for IT Service Delivery related to Core, Finance, Customer and Warehouse applications throughout the regional organization.

This position has an In-Market focus collaborating with all the Regional Product teams and IT teams (Think, Build, and Run) to deliver the required solutions helping the region achieve its strategic targets.

Build and lead a high performing team.

Set team and individual performance objectives and measure achievement against these.

Provide appropriate coaching, training, and other development needs.

Manage budget and headcount within agreed parameters.

Maintain and Support Freight Forwarding and WMS applications developed using IBM Mainframes (Z/OS, COBOL, DB2, JCL, VSAM, CICS, Changeman, File Manager, IBM Websphere MQ) responsible for code changes, testing and deployment.

IT Team Leader, 08/2007 to 10/2013

Organizing Training concepts, technical manuals, and updates according to application and environment needs.

Application cross training to ensure adequate support as well as development of staff.

Assisting APCO'S in problem solving and solutions.

Meeting service goals with available resources.

Managing staff induction, training, and performance reviews.

Monitoring the staff to ensure the prompt resolution to service tickets opened in BMC.

Delegating Responsibility and ownership of tasks to staff.

Building up a working knowledge of core application systems.

Managed external on-shore and off-shore consultancy teams and managed services, controlled cost efficiency and budget, including planning, monitoring, regular analysis and reporting.

Maintain and Support Freight Forwarding and WMS applications developed using IBM Mainframes (Z/OS, COBOL, DB2, JCL, VSAM, CICS, File Manager and IBM Websphere MQ) responsible for code changes, testing and deployment.

Programmer/Analyst, 04/2001 to 07/2007

Environment: OPEN/36, COBOL, QCOBOL, RS/6000, DB2, VSAM, OCL, JCL, RPG-II, z/OS and UNIX.

Wrote highly maintainable, solid code in COBOL for forwarding system that formed core framework and has won consistent praise from subsequent developers since initial version.

Performed regression and system-level testing to verify software quality and function prior to release.

Technical maintenance of peripheral applications (EDI invoicing, reporting tools, SAP ERP etc.)

Worked closely with products to establish problem specifications and system designs.

Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications.

Data Formix Technologies – Rochester, NY 06/2000 to 03/2001

Programmer Analyst, 06/2000 to 03/2001

Client Eastman Kodak

AS/400, COBOL/400, S/36, COBOL, DB2, VSAM, CL, OCL, Java, Servlets, ATG Dynamo Server, HTML, XML, Java Script.

Involved in design and development of B2B e-commerce project, which handles the order management for all Eastman Kodak internal and trade customers.

Capturing business requirements using "Use Cases".

Database was on AS/400 and System 36.

Written COBOL programs for file manipulation.

Designed physical and logical files for data entry and reports.

Developing Dynamo Server Pages.

Developing online interfaces using JSP and Servlets.

Client-side validations using Java Script.

Developing reporting tool for internal website.

Designing and developing credit card payment module.

Preparing Technical Documentation of the project.

Performing extensive debugging and Exception Handling support.

Extending the Logging API functionality to support for sending, receiving, and recording messages generated by components, this project completely automates the sales order processing for a particular company.

Data Formix Technologies Inc – Franklin Township, NJ 07/1999 to 05/2000

Programmer Analyst, 07/1999 to 05/2000

Client Insignia is a New York based real estate firm.

Environment: AS/400, S/36, RPG/400, RPGII, COBOL, OCL, Application Development Tools.

The Client is involved in Sales and Rentals of properties throughout the world, specializing in New York area.

Involved converting the programs that were Y2K affected.

Also involved testing the application after the conversion was done and also interacting with the users after the implementation.

The programs that were affected were RPG, COBOL/System 36 and OCLs.

Involved in maintenance and the enhancements of the system by adding new options.

Worked on conversion from COBOL and RPG programs from System 36 to AS/400.

The second project that I was involved was in the writing of Queries using Query/400.

The output of the queries was exported to Excel spreadsheets.

Import the excel sheet to the AS/400 database.

This project also involved the interaction with the users.

International Software Corporation – Houston, TX 01/1999 to 06/1999

Programmer Analyst, 02/1999 to 06/1999

Environment: ILE RPG, RPG/400, CL/400, DB2/400, RLU, SDA, PDM, SEU, DFU.

Logical files for reports were developed.

Developed ILE RPG IV programs using sub files.

Developed CL programs to monitor the errors.

Used RLU (Report Layout Utility) to design reports.

Fourth Generation Info Systems Ltd – Hyderabad, Telangana 04/1997 to 01/1999

Programmer/Analyst, 04/1997 to 01/1999

Environment: RPG/400, COBOL/400, AS/400, RPG III, CL/400, DB2/400, RLU, SDA, PDM, SEU, DFU.

Designed interactive data entry screens and assist help panel groups screens.

Developed COBOL and RPG III programs for file manipulations.

Used subfiles to develop RPG III programs to trap the errors.

Designed output layouts using RLU for reports.

Designed physical and logical files for data entry and reports.

Involved in testing, debugging and documentation

CBSI-Complete Business Solutions (India) Pvt. Limited – Hyderabad, Telangana 05/1996 to 03/1997

Programmer/Analyst, 05/1996 to 03/1997

Environment: Oracle 7.2, Developer/2000(Forms 4.5, Reports 2.5, Graphics 2.5) on Windows 95.

Coded stored procedures, database triggers, and stored functions.

Generated forms screens for easy interactions with user.

Enforced business rules pertaining the requirement of the company.

Involved in generating the reports.

Education

Bachelor of Engineering Technology: Civil Engineering, 1996

Osmania University - Hyderabad, Telangana

Post Graduate Diploma in Computer Applications: Computer Engineering, 1996

Login Institute of Information Technology - Hyderabad, Telangana

COBOL, MSDOS, WS, LT, FOXPRO, WINDOWS, UNIX and C

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