Customer Service Air Export

Location:

Washington

Posted:

March 28, 2025

Contact this candidate

Resume:

JAMAICA- NY

+1-510-***-****

**********@*****.***

SKILLS

• Cargowise

• Air Export

• Customer Service

• US COSTUMS EXPORT (EEI / Filing AES)

• Problems Solver

• Incoterms

LANGAGES KNOWN

French: Bilingual

English: Bilingual

Babacar SINE

Senior Air Export /Certified Cargowise

Specialist and IATA DGR CERTIFIED.

PROFESSIONAL PROFIL

After graduating with international trade and business management (master’s degree), I had the opportunity to work in a renowned company where I was able to put my theoretical knowledge into practice. And it has been 7 years now that I am working in freight forwarding. I have a great ability in customer service and I acquired a valuable knowledge of exporting goods by air per IATA rules.

I consider myself a very motivated person with a passion for continuous growth and learning. Throughout my career, I have gained valuable experience in different industries. I adapt quickly in challenges, and I have great problem- solving abilities, Working well in a fast pace environment and under pressure. I was a Cargowise Key User and support during the software deployment in our air export department in Ceva Logistics.

WORK EXPERIENCE

Senior AIR Export

Ceva Logistics – NEW YORK 09/2024 – Present

• Manage cross-border shipments, ensuring regulatory compliance and efficiency using CargoWise, resolving international logistics complexities by securing reliable carriers, addressing issues or potential delays, and mitigating unexpected fees or customs charges that can arise during international shipments.

• Analyze and source the most cost-effective and efficient shipping methods, delivering on client expectations through data-informed decisions.

• Coordinate sensitive cargo (licensed, military, ITAR), overseeing AES transmissions, pre-alerts, and invoicing with accuracy and attention to TSA compliance.

• Strengthen client, carrier, vendor relationships and 3PL warehouses, optimizing delivery routes and problem-solving delays to support company standards and customer satisfaction by resolving logistics challenges

. • Develop and track performance metrics and KPIs to measure logistics efficiency for clients.

• Generate invoices based on tender rates and quotations, assisting accounting with reconciling discrepancies.

Senior AIR Export 07/2018 – 09/2024

Ceva Logistics – CDG - Permanent Contract

• Identify and respond to customer needs.

• Management and Optimization of charter flights

• Collect and control the information of the transport file,

• Issue the required transport documents.

• Taxation and Invoicing of transport files

• Making bookings with airlines

• Allow the updating of tracing tools and inform the customer in time Cargowise Key User 06/2022 – 09/2024

Ceva Logistics – CDG

• Test of the Cargowise software on the training modules UAT

• Escalation of Cargowise operating errors to the central team for correction

• Preparation of training tools and technical sheets for end users

• Training of Cargowise end users.

• User support during software deployment

Air Transit Agent Import-Export 03/2016 - 06/2018

Business Solutions & Logistics - Paris (France)

- Business trip to Africa and Europe

- Searching for the best choice of transport

- Permanent contact with customers and suppliers

- Quotation of import-export requests

EDUCATIONAL BACKGROUND

US CUSTOMS EXPORT BROKER 2024

IATA TRAINING: PMRE02 Handling of dangerous goods for air transport IATA CAt. 1.3-Shipping, transit, December 2024.

Master’s degree: International Trade and Business Management, 10/2016 - 09/2017

University of LILLE

International negotiation, international marketing, international trade financing, international logistics, Business English, Business ethics, international business law, Trade and IR, International communication, Euro- Mediterranean trade, Geography of international trade, Business anthropology

TRAINER TRAINING KEY USERS FR, 03/2023 - 03/2023

BECOME A COACH - Paris

• recognize and avoid obstacles to more effective communication,

• practice communication techniques to master a situation,

• master the skills, behavior and tactics of a trainer,

• create a learning environment and manage interpersonal situations,

• communicate my message clearly and with impact,

• use appropriate visual aids to support their presentation,

• influencing positively using grassroots leadership for change,

• structure and lead a training session professionally. AIRPORT SECURITY TRAINING: Air Transport, 02/2018 - 02/2018 BUTTERFLY. TRAINING SCHOOL - Paris

Training 11.2.3.9-part TCA to obtain the equivalence of security training for persons other than passengers who must benefit from unescorted access to the ZSAR: 11.2.6.2 (Obtained TCA)