Warehouse Associate Quality Control
Resume:
Alfreda Crowder
Ellerbe, NC *****
*************@*****.***
Diligent and motivated warehouse associate with a solid background in order picking, packing and shipping. Skilled in using various warehouse management systems and equipment to streamline processes and enhance efficiency.
Work Experience
Learning Ambassador, Problem Solver, Picker
AMAZON FULLFILLMENT CENTER - Charlotte, NC
April 2021 to Present
Learning Ambassador
• Trains new employees in different roles
• Helps employees meet quality standards and rated goals
• Trains employees using training modules
• Enforces safety procedures
• Creates a culture of learning and continuous improvement
• Helps implement learning programs
Problem Solver
• Troubleshoots and resolves issues that associates encounter with inventory including printing ASIN labels, adding expiration dates to food and health products, and dealing with damaged products.
• Correct orders that have damaged or missing items, overage items, and hazmat issues.
• Research problem products in the Amazon database and find their true location.Help associates on the line with any problem products.
• Completes reports using standard tools/process.
• Use a computer, Microsoft Office, and Amazon software.
• Use Excel to track problem solve issues efficiently and accurately Quality Control Associate/ Package Handler
FedEx Ground - Charlotte, NC
November 2004 to September 2023
Quality Control Associate
• Reports, monitor, and audits to ensure compliance
• Drives other quality-related metrics
• Supports the collection of data and analyzing for regulatory reporting
• Coordinates and develops reports and assessment tools to verify compliance
• Ensures quality metrics are adequately captured, analyzed, and communicated to management for improvement activities
• Assist in investigation and resolving product specification related problems
• Participates in internal audits
• Accurately audits, documents, files, and reports all quality and training related information
• Adopts and implements the Quality Assurance Procedures-QAP and Departmental Work Instructions- DWI
Customer Service Associate/ Asset Protection Host
Walmart - Charlotte, NC
January 2012 to October 2022
Customer Service Associate
• Assist with purchasing decisions
• Locates merchandise
• Resolves customer issues and concerns
• Navigates and utilize various software applications to assist customers
• Collaborates with other team members and departments to ensure prompt issue resolution
• Maintains a positive and professional attitude at all times Asset Protection Host
• Assists with investigations
• Maintains documentation
• Executes emergency procedures
• Ensures safety practices are followed
• Communicates with law enforcement as needed
• Safeguards the company's assets, including inventory and property Order Selector/Shipping & Receiving Clerk
Mann+Hummel - Fayetteville, NC
May 2018 to April 2020
Order Selector
• Uses a cherry picker forklift, keeping track of product relocations and shipments, package labeling, and assisting with loading and unloading tasks
• Pulls products based on customer orders
Shipping and Receiving Clerk
• Ensure quality and accuracy of shipments
• Maintain warehouse inventory records
• Coordinates item transportation
• Record shipping information
• Unload and load deliveries from trucks
• Maintain a clearly organized workspace
• Maintain shipping logs
• Manage the shipping and receiving process
• Pick the product out of storage
• Receiving and signing for deliveries
• Schedule shipments
• Assisting in labeling and packaging
• Documenting daily
• Performs checks and inspection of items
Education
Associate's degree in Business Management
University of Phoenix - Charlotte, NC
January 2007 to July 2009
Richmond Community College - Hamlet, NC
January 2000 to June 2000
Skills
• Reach Truck
• RF Scanner
• Forklift
• Pallet Jack
• Order Picker
• Microsoft Word
• Warehouse Management
• SAP
• ERP Systems
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