Customer Service Representative
Resume:
Deepak Singh
437-***-**** *********@*****.*** WWW: Bold Profile
Professional Summary
Looking for a job
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
08/2024 to Current
Customer Service Representative
McDonald's – Fredericton, NB
Managing cash desk and Drive-Threw
Duties at opening and closing of store
Making Hot and Cold Drinks
Dealing with Customers
Cleaning
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Education
01/2025
Certificate: Health And Fitness
NASM - US
05/2022
Computer Programming: Computer Programming
Lambton College of Applied Arts And Technology - Toronto, ON
Skills
Excellent verbal and personal communication skills
Passion for constant improvement
Versatile
Determined
Good time management skills
Excellent organization and prioritization skills
Ability to work under pressure
Ability to work individually as well as in a team
Strong motivational and leadership skills
Customer service
Active listening
Data entry
Certifications
Web Development (Excel, Word, Outlook, HTML, C++)
Mobile Crane Operator
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