Customer Service Representative

Sonae A. Jacques

Inspiring customer service representative skilled with a passion in sells, while positively impacting the organization with

‘commitment and contributing improvement to team success.

Work Experience

‘The Hookah Dispensary — Retail Sales Representative

04.2022 te

023, 657 Behrman Highway Terrytown,La 70086

* Coordinated, replenish and,organized the appearance of shelves with over 1000 products per shift to enhanced customer

experience.

‘© Provide exceptional customer service to create a bond to earn customer loyalty.

‘© Consult with customers to provide them with high-quality service while anticipating their needs and wants to ensure

customer satisfaction.

‘Walmart — Store Associate

112021 to 4 2022, 4001 Behrman Highway, New Orleans, La 70114

‘© Welcomed over 1500+ customers, while processing an average of 2000 transactions per shift, Insurance accurate handling of

cash and card payments without discrepancies.

‘© Consulted with a logistic team to ensure timely unload and weekly stocking,

* Expeditiously and successfully resolve conflict, resulting in customer satisfaction.

Velvet Cactus — Hostess

(02.2021 to 06 2021, 6200 Argonne Metairie, Louisiana 70114

‘© Greet and seated guest than presented the table with menus, Inform them of daily specials while ensuring they have

napkins, refreshments, and silverware

‘© Communicated with waitress kitchen staff and managers to ensure each guest seating accommodated and needs were met.

'* Coordinated 15 to 150 reservations per shift using phone, email, and reservation systems.

Medonalds — Cashier

08 2019 to 06 2020, 3407 Lapalco harvey 70058

‘© Warmly welcome customers while handling payments via POS system for filing over 900 to 1000 orders per shift

‘© Maintain cleaning dining area and workstation by routinely sweeping mopping, replenishing supplies, and disposing

garbage.

‘© Formed with a team to maintain operation to provide high standards of customer service during high volume rushes.

Education

West Jefferson High School —JAG Workforce Training

‘August 2018 to May 2022

Professional Certifications

+ ABO certified

Skills

High achiever » «Rapid and adaptive - “Solution oriented, professional

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