Technical Support Specialist

BRENDA MARTINEZ

LAS VEGAS, NV 702-***-**** *******@*****.***

PROFESSIONAL CAREER SUMMARY:

Results-Driven Client-Centric Professional with expertise in database management and technical support and a proven track record of delivering exceptional client support across all organizational levels. Adept in spearheading comprehensive database management initiatives from installation and upgrading to maintenance and migrations. Proven capability in optimizing interfaces, providing guidance on software operations, and cultivating strong relationships with clients and fellow team members. Seeking to obtain a Bilingual Office Specialist position to leverage and implement my knowledge, skills, and experience.

PROFESSIONAL QUALIFICATIONS:

Provided comprehensive support to clients at all organizational levels to ensure tailored solutions met their unique needs and expectations with a client-centric expertise.

Spearheaded the installation, upgrading, maintenance, and migrations of databases that contributed to enhancement of efficiency and data integrity.

Skillfully configured and troubleshooted interfaces including credit cards, gift cards, and property management systems to ensure seamless transactions.

Diagnosed communication failures in client/server environments by efficiently troubleshooting issues and providing precise instructions to local IT teams to address internal fail point.

Provided hands-on guidance to clients on software configuration, commission structures, user management, and insightful report inquiries.

Demonstrated agility in recommending practical solutions to diverse customer and employee groups.

Utilize Salesforce to manage and maintain customer data, while collaborating with the sales teams to address and resolve service concerns promptly.

Skillfully responded to customer inquiries and technical issues through phone, email, and chat with timely and effective resolutions.

PROFESSIONAL EXPERIENCE:

Product Support Specialist, Springer-Miller Systems, 2019 – Present

Customer Service Specialist, Identifix, 2014 – 2018

Technical Support Specialist, UPS, 2007 – 2013

PROFESSIONAL EDUCATION:

Accounting/Bookkeeping Education, PITA Program, 2022

High School Diploma, Desert Oasis High School

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