Customer Service Restaurant Server
Resume:
Isaiah Bowen
North Andover, MA *****
*************@*****.***
Professional Summary
Diligent and enthusiastic restaurant server with 1 year of experience providing exceptional customer service and ensuring timely delivery of food and beverages. Proficient in menu knowledge, kitchen operations, and cash handling. Skilled in sports coaching and communication. Currently pursuing a degree in Construction.
Willing to relocate: Anywhere
Work Experience
Summer Camp Counselor
North Andover Youth Center-North Andover, MA
March 2022 to August 2024
Working with middle schoolers making sure they have fun and making sure us as staff would have a big and special impact on their lives
• Led team practices, focusing on fundamentals, teamwork, and sportsmanship
• Coached and mentored youth athletes in various sports, including soccer, basketball, and baseball Restaurant Server
Baked Bagel-North Andover, MA
June 2023 to September 2023
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
• Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
• Collaborated with the bar team to create innovative cocktails and mocktails that complemented the restaurant's cuisine offerings
• Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Participated in weekly staff meetings to discuss updates on menu changes, special events, promotions, or any other relevant information related to the restaurant operations
• Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
• Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times
• Handled cash transactions accurately using POS system while adhering to established cash handling procedures
• Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
• Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
Education
Student in Construction
Merrimack College - North Andover, MA
August 2024 to Present
Skills
• Experience with children
• Restaurant experience
• Communication skills
• Sports Coaching
• Retail sales (1 year)
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