Customer Service Data Entry

EXPERIENCE

West Monroe City Hall

Oct **** – Oct 2024

Managed basic payment transactions along with required deposits for utilities. Provided customer service through the knowledge base standards, issue resolution, and customer repair resolutions. Reconciled cash drawer with daily closeout processes to balance receipts. Engaged with customers, providing payment verification with ID checks and data entry.

Griffin Funeral Home

Mar 2019 – Oct 2022

Licensed Insurance Agent for limited life, health, and accident insurance. Wrote pre-need and life insurance policies. Assisted families of the deceased to collect all information for the data collection for the funeral service. Assisted funeral director in providing end-of-life services for grieving patrons, including scheduling the visitations and services. Coordinated with other departments for burial as needed and collected payments for services and insurance policies. Cleaning maintenance of Monroe facility.

Hollis & Company Jewelers

2018 - 2019

Maintained a high-security level due to the products sold at the facility, maintained inventory and presentation to appeal to the client base. Customer service for sales to client base and performed daily administrative duties.

St. Francis Medical Center

1992 - 2018

Patient advocate liaison, assessed and monitored patient care and safety. Documented, reported, and resolved patient complaints and issues. Responsible for patient portal and patient satisfaction surveys. Responsible for scheduling, chart collation, and financial intake information. Assisted patients with intake to complete intake for government programs. Other clerical duties include entering vital statistics for patient birth and transferring medical records to the appropriate departments with signed authorizations.

EDUCATION

University of LA at Monroe previously Northeast LA University – general studies in Business 1986-1988

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