Digital Marketing Relations Specialist

MONICA PEDERSEN

Customer Relations Specialist

AURORA, CO• ******.**********@*****.*** • 720-***-**** PROFESSIONAL SUMMARY

Customer Relations Specialist eager to bring exceptional communication and people skills to a dynamic team. Demonstrates readiness to learn and adapt quickly to new environments, ensuring timely and effective service delivery. Committed to fostering positive customer experiences and contributing to team success with a proactive approach. EMPLOYMENT HISTORY

TRAINEE & BARISTA Mar 2025 - Present

Change Please Coffee Aurora, CO

Engaged in comprehensive barista training that included learning all about espresso machines and grinders, how to pull an espresso shot, milk texturing and pouring, and latte art. Developed customer service and production skills through working shifts at the Change Please Café and Training Center and at Rebel Bread Company.

OWNER & DIGITAL MARKETING CONSULTANT Jan 2023 - Present Ican Company Ltd., LLC. Denver, CO

Founded and currently lead Ican Company Ltd., LLC. a pre-revenue digital marketing agency offering services such as SEO, social media advertising, video creation, blog posts, email marketing, and full-service automation via our proprietary platform, "TrafficSonic"

Developed and refined "TrafficSonic" a white-labeled GoHighLevel platform, to empower businesses by optimizing their online presence with text, email and call response systems, calendar scheduling, and chatbot-driven lead engagement. Created and executed a comprehensive business plan and SOPs to ensure the seamless delivery of marketing services, with a strong focus on driving measurable results for clients through targeted campaigns and data-driven strategies. TRAFFIC CONTROL FLAGGER Dec 2020 - Present

MTS Mobile Staffing Denver, CO

Dedicated Traffic Control Flagger ensuring safety and efficiency in high-traffic areas through vigilant monitoring and clear communication.

Effectively managed traffic flow during peak hours, leading to a noticeable reduction in congestion and improved safety for all road users.

Collaborated with team members to maintain a safe work environment, demonstrating reliability and a commitment to punctuality and teamwork.

CLIENT RELATIONS MANAGER Jun 2015 - Aug 2020

Nogin Consultancy Jacksonville, FL

Streamlined client on-boarding processes, significantly improving efficiency and reducing turnaround time, positively impacting client experience.

Maintained meticulous records of client interactions, ensuring accurate data management and fostering a culture of accountability.

Utilized data-driven insights to identify client needs and tailor solutions, enhancing engagement and driving measurable business outcomes.

EDUCATION AND CERTIFICATIONS

MAR 2025

Change Please Coffee Aurora, CO

Barista Certification

JUNE 2024

Work Zone Traffic Control Aurora, CO

OSHA 10 Certification

JUN 1991 - MAY 1996

University of Colorado Boulder Boulder, CO

Major: Psychology; Minor: English. 20 hours left for degree completion.

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