Desktop Support Engineer

Desktop Support Engineer

Technical Skills

OS: Windows 11/10, Somona, Ventura, Unix, Linux

Tools: Advanced Installer, PowerShell App Deploy

MS Deployment Toolkit

Security: Firewalls, Carbon Black, Digital Guardian,

Zscaler, Tunnel, Symantec Antivirus, File Vault

Browsers: Chrome, Firefox, Edge, Safari

Network: VPN, DNS, DHCP SMB, FTP, SSH

Hardware: MacBook, Mac Pro/iMac, HP EliteBook

Mobile devices: Apple iPhone, iPads, Android

Scripting: VB script, PowerShell, Bash

Enterprise: Azure, GCC High, Intune, VM Ware Horizon, Group Policy, Active Directory, SCCM

Software: Office M365, SharePoint, Outlook

Server: Win Server 2022, Print/File

Video Conf: Zoom, Teams, Cisco Webex

Database: Oracle, SQL server, SQL

Remote: RDC, SCCM, Bomgar, LogMeIn

Incident Mgt: ServiceNow, Jira, Remedy

Summary

Over 25 years of providing Level 2/3 Windows support to SCCM, Intune, Application packaging, testing, deployment, software patches, application upgrades, documentation working in fast paced environments.

Tech Lead for Windows & Mac platforms. Resolve complex application, server, network issues.

Experience

Desktop Engineer - General Electric Aerospace, Remote 2023 - Present

Leading project of migrating Digital Engineering applications to a GCC High environment

Resolve legacy issues, package applications, upload to Microsoft Intune for Company Portal deployment

Desktop Support Engineer - Amerisource Bergen, Conshohocken, PA 2022 - 2023

Troubleshoot & resolve issues with hardware, software, upgrades

Build, test, deploy, setup, maintain asset management new pc equipment Windows & Mac

Desktop Engineer - Holy Redeemer Hospital, Meadowbrook, PA 2021 - 2022

Upgraded 5k Medical users in deploying Operating System, software, & system updates via SCCM

Improved operating system build efficiency by automating redundant post build time consuming tasks. Examples are default browser, dept required applications printers, applications, taskbar & desktop shortcuts

Desktop Support Engineer - Nasdaq, New York, NY, Remote 2020 - 2021

Resolve 2-3 level Enterprise issues of Windows 10, Office 365, networking, Active Directory, mobile

Configure & support active directory, user account creations

Administer mobile devices enrollments, security, policy with MobileIron Cloud Admin Portal

Desktop Support Engineer - Vanguard, Wayne, PA 2006 - 2020

Provide Level II/III Mac and Windows support of Citrix, VPN, system, mobile device issues, applications

Provide support of Microsoft’s & Financial business (vendor & in house) applications

Administer mobile devices enrollments, security, policy with MobileIron Cloud Admin Portal

Identify server, laptop/desktop, printer, mobile device issues

Point of IT contact for disaster recovery practices

Responsible for identify network issues for 3 buildings involving firewalls, wireless access points, wan/lan connectivity, switches, routers

Mac support lead for Level I/II, tech desk on mac technical issues, training, knowledge base entries

Developed End User Support SharePoint sites for Level I/II

Education and Credentials:

Microsoft Certified Systems Engineer

CISCO Networking Academy

BS in Supply Chain Mgt, Penn State University, State College, PA

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