Customer Service Support
Resume:
B
Barbara
Butler
bjobutler****@gmail.c
om
Antioch, TN 37013
WWW: Bold Profile
SUMMARY
Efficient and customer-oriented member experience associate with 6 years of experience providing exceptional support and resolving customer issues. Proficient in Microsoft Office, benefits administration, and accounting. Skilled in communication, office management, and customer service. Seeking a remote opportunity where I can utilize my skills to deliver high-quality support.
SKILLS
Accounting
Accounts Payable
Accounts Receivable
Bank Reconciliation
Bookkeeping
General Ledger Reconciliation
Office Management
QuickBooks
Microsoft Office
Filing
10 key calculator
Account Reconciliation
Financial Report Writing
Journal Entries
Project management
Customer service
Payroll
Data Entry
Financial Statement Preparation
Human resources management (10+
years)
Benefits Administration
Customer support
Communication skills
Windows
Strong interpersonal skills
Brand representation
Exceptional communication
Call center experience
Customer Service
EXPERIENCE
Member Experience Associate
Antioch, TN
NationsBenefits/ Dec 2022 to Oct 2024
Provided exceptional customer support via phone, email, and chat channels Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
Resolved XX% of customer inquiries on the first contact, exceeding departmental targets
Maintained a high level of professionalism and empathy while addressing customer concerns
Managed a high volume of incoming calls and emails in a fast-paced environment Documented all interactions with customers accurately and thoroughly in the CRM system
Provided guidance to customers on using software applications or online platforms effectively
Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
Reservation Specialist
Nashville-Davidson, TN
MStreet Entertainment Group/ Jul 2021 to Nov 2022
Answering_approximately 180 incoming calls and emails and other various office duties for 6 different concepts
Developed friendly rapport with guests while answering questions, making recommendations for 6 high-end restaurants in one of Nashville's best know restaurant groups
Created leads for submission to the Event Team
Reservation Specialist
Nashville-Davidson, TN
Express Employment Professionals/ Apr 2021 to Jul 2021 Provided guests with information about availability and pricing for Hillside Crossing -- A Ramada by Wyndham
Resolved various issues and discrepancies for guests Handled billing and credit card information over the phone Answered approximately 120 calls and emails regarding customer inquiries, concerns, and complaints per day
LANGUAGES
English - Expert
EDUCATION
Associate in Arts: Office Administration
Murray State University
Murray, KY
Associate in Arts: Accounting
Nashville State Community College
Nashville, TN
B.A: Liberal Arts And Sciences
Middle Tennessee State University
Murfreesboro, TN
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