Customer Service Quality Control
Resume:
Norain Truong
Cape Coral, FL *****
************@*****.***
Summary
Dynamic manicurist with distinguished knowledge and commitment to maintaining excellence for any number of customers. Skilled at cultivating and maintaining relationships with customers. Successful at increasing profits and repeat customer numbers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Manicures/pedicure
Gel tips
Infection controls
Cuticle care
Sanitation Procedures
Hand Massage
Foot Massage
Callus Removal
Product Upselling
Inventory controls
Manicures
Product Inspections
Shipment Preparation
Quality Control
Product Packaging
Shipping and receiving
Barcode scanning
Pallet jack usage
Loading and unloading
Order Picking
Order Fulfillment
Experience
July 2017 - Current
Cutie.Cles - Fort Myers, Florida
Nail Technician
Advised customers on the best type of treatment for their particular nail condition or desired look.
Utilized customer feedback to improve services offered at the salon.
Conducted consultations with clients to determine their needs and preferences.
July 2015 - December 2016
7/eleven - Cape Coral, Florida
Cashier
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Balanced daily transactions on a computerized point-of-sale system.
Conducted price checks for special orders or discounts as requested by customers.
January 2012 - December 2013
Apple Seeds - Beverly, Massachusetts
Picking Packer
Maintained a positive attitude while working under pressure in a fast-paced environment.
Maintained records of inventory transactions such as shipments received or products distributed.
Labeled containers with identifying information such as lot numbers or destinations.
Education and Training
August 2008
Lynn English High School Lynn, MA
GED
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