Information Systems Customer Service

Antonio Holen

E-mail: *********@*****.*** (***) *43–7127 www.linkedin.com/in/antonio-holen

PROFESSIONAL SUMMARY

Results-driven university graduate seeking an entry-level position in Information Systems to leverage and enhance my organizational, analytical, and communication skills. EDUCATION

Bachelor of Business Administration (BBA) in Information Systems, University of Texas at San Antonio, San Antonio, TX (2019-2021)

RELEVANT COURSEWORK

• Principles Business Finance - FIN 3013: Organized monthly seminars to review course material and prepare students for exams.

• Essentials of Technology Management - MOT 4023: Implemented the design, development, and commercialization of technological goods and services.

• Management Science and Operation Technology - MS 3053: Applied quantitative techniques within Excel including network models, inventory management, and Markov analysis.

• Systems Analysis and Design - IS 4053: Demonstrated proficiency in system development life cycle, feasibility analyses, and project management.

• Application Development - IS 3073: Developed an HTML forecast application integrating public stock exchange data using Python.

• Database Management for Information Systems - IS 3063: Utilized MS Visio to design entities and implemented them in MS SQL Server, compatible with MS Access for querying. EMPLOYMENT EXPERIENCE

H-E-B Grocery Company September 2021 – January 2024 Customer Service Assistant San Antonio, TX

• Provide exceptional customer service by actively listening, demonstrating empathy, and building positive relationships.

SKILLS AND ABILITIES:

• Adaptable team player with strong interpersonal skills.

• Skilled in public speaking, analytical, organizational, and prioritization abilities.

• Proficient in Java, Python, and SQL, as well as Microsoft Suite applications including Excel, PowerPoint, Access, and Word.

Awards & Honors:

• Dean's List 2021

• Academic Excellence Scholarship

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