Customer Relations Project Management

Namrata Fulshete

Engineer

Motivated and detail-oriented Automation & Robotics Engineer with experience in customer relations, business analytics, and data visualization. Proficient in Python, SQL, Power BI, and Excel Macros, with expertise in exploratory data analysis (EDA) and business intelligence. Currently working as a Customer Relations Executive at Winntus Aluform Pvt. Ltd., managing client interactions, streamlining processes, and ensuring high customer satisfaction. Adept at project management, problem-solving, and data-driven decision-making, with a passion for leveraging analytical skills to optimize business strategies. *******************@*****.*** 928-***-**** Pune, India EDUCATION

B.E Automation & Robotics

Dr.D.Y.Patil.Institute of Technology

06/2021 - 06/2024, SGPA: 8.25/10.00

Robotic Restaurant

Management System

WORK EXPERIENCE

Customer Relation Executive

Winntus Aluform Pvt.Ltd

05/2024 - Present, Pune

Managed customer relationships and ensured high levels of client satisfaction.

Assisted in pre-sales and post-sales activities, including technical document preparation and follow-ups.

Coordinated with internal teams and customers for seamless project execution.

Provided support for technical queries and worked closely with the sales team to streamline processes.

Consulted with customers to resolve service and billing issues.

Provided training sessions on best practices related to customer service excellence.

Remote Intern

TATA

02/2025 - 03/2025, Pune

Framing business scenarios for impactful insights. Choosing the right visuals for data representation. Creating effective and compelling vizualisations.

Communicating insight that drive business decisions. SKILLS

Python NumPy Pandas Django SQL

Power - BI Microsoft Visio JIRA Salesforce

Linkedln sales navigator A/B testing Macros

Excel Pivot Tables Data Mining

Project Management SDLC Communication

PROJECTS

Exploratory Data Analysis (EDA) on a Public Dataset

(06/2024 - 08/2024)

Conducted thorough EDA on a publicly available dataset. Performed data cleaning, including handling missing values, correcting data types, and addressing outliers.

Created insightful visualizations using Matplotlib, and Pandas to uncover key trends and relationships.

Generated detailed reports summarizing findings, highlighting actionable insights.

CERTIFICATES

Data Vizualisation : Empowering Business with Effective Insights (02/2025 - 03/2025)

Employee of the Month (02/2025 - 02/2025)

Publication

Achievements/Tasks

Achievements/Tasks

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