Project Manager Customer Service

Dionette Ferguson, Project Manager

Henderson, ***02, United States, 702-***-****, *********@*****.***

SUMMARY Dynamic Project Manager with over a year of hands-on experience at Trinity Development Corporation. Skilled in contract estimation, project scheduling, and team coordination, with a proven track record of managing project phases from bidding to completion. Excelled in delivering exceptional customer service and ensuring compliance with permit regulations. Ready to leverage unique expertise to drive successful outcomes and meet the strategic goals of any organization.

WORK EXPERIENCE

05/2022 – Present Project Manager, Trinity Development Corporation Seattle, WA, USA Evaluated and estimated bids for various contracts focused on deconstruction, excavation, and concrete work.

Actively pursued new contracts to broaden business horizons. Streamlined work phases to ensure effective project delivery. Optimized resource management by scheduling team members alongside subcontractors.

Supervised all project phases from initial bidding to final execution, ensuring all timelines and budget constraints were met. Secured required permits to achieve compliance with local laws. Delivered high-quality customer service by addressing client issues and inquiries swiftly.

12/2020 – 05/2022 Operations Manager, Celebrity Home Loans Henderson, NV, USA Supervised a team of eleven employees, promoting efficient teamwork. Developed and maintained staff schedules to streamline operations. Managed and met production quotas with consistency. Applied comprehensive knowledge of mortgage guidelines to ensure compliance.

Successfully met all necessary closing dates in a timely manner. EDUCATION

01/2009 – 06/2015 Virginia College

Bachelor of Science, Health Care Administration

Birmingham, AL, USA

SKILLS Customer Service Management

Microsoft Office Programs

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