Customer Service Representative
Resume:
Yolanda Williams
Customer Service Rep
Charlotte, NC 28213
*******************@*****.***
Professional Summary
I am seeking a job where I can use my experience and education to help the company meet and surpass its goals.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CoreLogic-Rochester, NY
February 2022 to Present
Greet customer, probe quet, resolve issue
Customer Service Representative
Conduent-Rochester, NY
June 2018 to August 2021
I started out as a customer service representative I am now a team lead. My supervisor felt that it was time for me to growth past the phones to a team leader support.
• Provided assistance to clients
• Assisted customers in person
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Handled online orders and credit card transactions
• Responsible for tracking and maintaining inventory
• Responded to claim inquiries
• Resolved customer information and complaints
Quality Inspector
Turner Bellows-Rochester, NY
April 2016 to May 2017
I inspect shipment and parts that comes in I also file paperwork and computer skills is a must. Customer Service Rep
Sutherland Global Services
May 2013 to February 2015
My job is to assist customers with their billing questions
• Sell products
• Resolve customers issues
• Greet customers with a positive attitude
Cashier
Wegmans
August 2001 to November 2013
Greet customers with positive attitude
• Cashier
• Provide excellent customer service
• Audit money
• Help customers with their shopping
• Assist customers with any questions
• School
• Graduated from John Marshall High School
• Attend Monroe Community College
Education
High school or equivalent in Law
Attend Monroe Community College - Rochester, NY
January 2013 to June 2015
Skills
• Team Work
• Customer Service
• Reliability
• Computer Skills (3 years)
• Flexibility
• Microsoft Excel
• Microsoft Office
• Problem-solving
• Windows
Contact this candidate