Data Entry Customer Care
Resume:
Adam Abuimaish
*********@*****.***
EXPERIENCE
Right Away Home Services, Tampa, FL — Customer Care Representative
December 2024 – Present
Answered inbound calls, Managed customer complaints, Proactively made outbound calls for follow-ups, promotions, and feedback collection. Upsold relevant products/services based on customer needs to enhance experience and drive sales. Logged customer interactions and updated records in CRM software. Maintained professionalism and empathy in all customer interactions.
Bayaan Academy, Thonotosassa, FL — Director of IT
Operations
October 2023 – October 2024
Computer Maintenance, Google Admin, Chromebook Management, Microsoft Office 365 Management, Data Entry, Password Management, Firewall management, remote support, Zoom Management Universal Academy of Florida, Tampa, FL — IT Assistant May 2018 - August 2018, August 2022 – July 2023
Computer Maintenance, Re-imaging Computers, Computer Repair, Password Management, Active Directory, Microsoft Office 365 administrator management, Data Entry, Google Admin, Chromebook management, mobile Chromebook cart distribution
The Comfort Authority, Tampa, FL — HVAC Installer
May 2021 – April 2022
Installing Air Conditioning, Servicing Systems, Diagnosing Systems, Picking Up Equipment
SKILLS
Microsoft Office, Critical
Thinker, Problem Solver,
Interpersonal Communication,
Negotiation, Sales &
Management, Google Admin
Management
AWARDS
Most Respectable Student
This award was for a student
who was hard working and
was respected by teachers and
students alike
CERTIFICATIONS
OSHA 10, Working Towards
A+, Working Towards
Network +
LANGUAGES
English, Arabic
EDUCATION
Southern Technical College, Brandon, FL — HVAC Diploma JULY 2021
GPA 4.0
Foundation of knowledge and technically oriented experiences in the application of relevant technology systems. Install and service residential and light commercial air conditioning, heating and refrigeration systems.
● Installation, relocation, and maintenance of building HVAC equipment and systems; assists in the diagnoses of malfunctions of HVAC equipment and systems and/or components for the purpose of identifying repair and replacement needs.
● Installation, maintenance, and repair of refrigeration units.
● Installation and maintenance of fan coil units and air handling units including filter changes, periodic lubrication, bearing change out and drive belt replacement.
● Installation and maintenance of exhaust fans and associated controls, hot water, chilled water and domestic water circulating pump; rebuilds pumps as required.
● Assists in the maintenance and repair of hot water boilers to optimize efficiency; assists in the maintenance of hydronic units needed for heating and ventilation, steam generators and boilers.
● Assists in the fabrication and installation of duct board.
● Assists in performing HAZMAT/safety inspections; maintenance of logs, records, and signing of fire extinguisher tags. PROJECTS
Reimaging Computers — Reset and fix up teacher computers Removed programs not needed for teachers laptops, reset all teacher laptops and reimaged them with all the programs not needed removed and have programs needed for teaching built into it.
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