Customer Service Security Officer

Tilbert Foreman

*********@*****.*** 713-***-**** Hockley, TX

SUMMARY

Seeking Customer Service role with 17 years of experience, including extensive tenure at Gemaire Distributors handling customer orders and inventory management. Skilled in customer service, order processing, and use of Mincron System for efficient product delivery. Strong background in fostering positive customer interactions and ensuring client satisfaction.

WORK EXPERIENCE

Arch Angel Protective Services Houston, TX

Security Officer Nov 2023 - Present

• Monitor and document infractions or incidents, reporting them to supervisors and law enforcement as necessary.

• Conduct patrols of parking lots, garages, and building perimeters to maintain security and safety.

• Perform interior inspections of buildings to ensure compliance with safety protocols.

• Greet employees and guests, ensuring a welcoming and secure environment.

• Verify proper badge access for building entry to enhance security measures.

• Patrol and maintain safety procedures in parking garages. Gemaire Distributors Houston, TX

Customer Service / Warehouse Apr 2011 - Feb 2022

• Facilitated the efficient receiving and shipping of HVAC supplies and equipment, ensuring accurate inventory management and timely delivery.

• Operated forklift and pallet jack to enhance warehouse organization and safety, contributing to streamlined operations.

• Processed customer orders using the Mincron System, improving product retrieval and delivery efficiency.

• Loaded and unloaded trucks to maintain a steady flow of goods in and out of the warehouse.

• Stocked merchandise to ensure seamless availability of products for customer orders.

• Pulled customer orders accurately, supporting timely and precise order fulfillment. Uniroyal Home Center

Customer Service Representative

• Delivered exceptional customer support, resolving inquiries and issues promptly, which contributed to a 15% increase in customer satisfaction scores.

• Assisted in streamlining the order processing system, resulting in a 20% reduction in order fulfillment time. Sears

Executive Store Director

• Managed comprehensive retail operations to ensure efficient processes and optimal customer experiences.

• Developed and implemented strategic plans aligning with the company's mission and objectives.

• Communicated and maintained trust relationships with shareholders, business partners, and authorities.

• Oversaw financial performance, investments, and other business ventures to ensure organizational growth. EDUCATION

Security Tactics Academy LLC

Level II and Level III in Security Officer, Armed security classes, first aid, Asp baton class, handcuff instruction, pistol qualification

Houston, TX

Mar 2023

Tulsa Oklahoma Police Academy

Commissioned law enforcement officer, Law enforcement Tulsa, OK

1993

CERTIFICATIONS

LTC, License to carry a handgun concealed license # 09027058 January 1994 to January 2027 Armed Security License, 01530582 May 2023 to May 2025 Private Security License May 2023 to May 2025

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