Business Development Sales Manager

Crystal Evans

Business Development Sales Manager HR Manager AI & Automation Consultant

Jamaica **********@*****.*** +876******* Web3 Enthusiast Professional Summary

Results-driven Business Development and Sales Manager with extensive experience in publishing, recruitment, sales, and AI implementation for MSMEs. Proven track record in business growth,

client acquisition, and team leadership. An expert in outsourcing, automation, and digital transformation.

Published author with 30 books, 13 bestsellers, and a decade-long career in publishing. Strong leadership

in remote team management, CRM, and SaaS implementation. Core Skills & Expertise

• Business Development & Sales Strategy

• HR & Recruitment (Upwork Agencies & Corporate)

• AI & Automation for MSMEs

• Client Acquisition & Relationship Management

• BPO & Outsourcing Strategy

• CRM & SaaS Implementation

• Leadership & Team Development

• Publishing & Book Writing Coaching

Professional Experience

Business Development & Sales Leader Carreau Professional Services 2018 – 2025

• Led business development, increasing revenue and securing major contracts for outsourcing services.

• Advised MSMEs on AI automation and SaaS solutions to enhance business operations.

• Spearheaded digital transformation initiatives, optimizing efficiency and scaling client businesses.

Director of Sales & Outsourcing Atlantic Corporate Solutions, ATM Investors, Advanz App 2024 – 2025

• Developed and executed sales and outsourcing strategies, building profitable partnerships.

• Implemented AI-driven automation for lead generation and operational efficiency.

• Managed sales and recruitment teams, overseeing performance, training, and process improvement.

Recruiter, Sales Manager & Acquisition Manager Upwork Agencies 2022 – 2024

• Managed and scaled Upwork agencies, recruiting top talent and reducing attrition.

• Led sales and client acquisition, securing long-term contracts for remote teams.

• Implemented SaaS solutions for workforce efficiency and automated CRM systems. Author, Publisher & Book Writing Coach Crystal Evans Book House 2010 – 2025 (Registered with CARICOM)

• Published 30 books, including 13 bestsellers, showcasing expertise in content creation.

• Coached aspiring authors in book writing, publishing, and marketing strategies.

• Managed publishing operations, sales, and audience engagement for global reach. AI & Automation Consultant for MSMEs Freelance

2024 – 2025

• Developed AI-powered tools for workflow automation and operational efficiency.

• Assisted businesses in integrating automation for HR, sales, and customer service.

• Provided consulting on AI-driven business growth and digital transformation. Education & Certifications

• Associate Degree in Social Sciences Mannings School

• Certificate in Principles of Business University of West Indies, 2018

• Degree in Business Administration & Public Service (In Progress) University of the People, 2023

• Digital Marketing Certificate - Google (SEO, PPC, Social Media)

• Certification in Web Development

• Certification in Journalism - Western Bureau

Tools & Technologies

• CRM & Sales Platforms (HubSpot, Salesforce)

• AI & Automation Tools

• Upwork & Remote Team Management

• SaaS & ERP Implementation

• Digital Marketing & SEO Tools

Core Skills & Expertise (Updated)

• Business Development & Sales Strategy

• HR & Recruitment (Upwork Agencies & Corporate)

• AI & Automation for MSMEs

• Client Acquisition & Relationship Management

• BPO & Outsourcing Strategy

• CRM & SaaS Implementation

• Leadership & Team Development

• Publishing & Book Writing Coaching

• Cold Calling & Cold Outreach

• Email Marketing & Lead Generation

• Data Scraping & Marketing

• Creation & Development of Digital Marketing Tools Specialist Achievements

• 2024 Global Recognition Award for Tech Innovation & Development in the Caribbean

• 14-Time Kindle Caribbean Bestselling Author

• Recently accepted into YC Combinator as a cofounder for five GitHub/Replit projects using SaaS, AI, and PaaS to improve businesses in the Caribbean Youth Experience

• Worked briefly at Beaches Sandy Bay Beach Resort (2009)

• Worked briefly at Mello FM (2010)

• Co-hosted with Ras Iyah V (2009)

• Worked at National Assets Recovery Services (2008-2009)

• Assisted in the Family Business - Banaman Right Choice Food Restaurant (2000-2007) as a server, waitress, and in food preparation

• Developed skills in customer support, customer relations, and customer management

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