Customer Service Chicago Il

Location:

Posted:

March 28, 2025

Sabrina Johnson

Bellwood, IL ****4

Email: *********@*****.***

Summary

Dependable and hardworking professional, I have excellent analytical and problem-solving

skills. Well organized and able to handle multiple, diverse projection simultaneously.

Wespath Benefits and Investments, Glenview, il 2008 - 2025

Pension Administration Contribution Specialist

•Worked with plan sponsors and on contribution issues

•Posted contributions to participant accounts, corrected billing issues.

•Responded to participant questions, problems and request with accuracy within

department standards.

٠Performed account analysis and adjustments to reflect accurate balances in participant

accounts.

٠Corrected investment election errors, statement/balance errors, pension supplement

errors and system transaction rejects.

٠Processed and maintenance of hardship loan repayments, monthly postings, bank debit

agreements, amortization schedules, defaults and loan delinquency schedules.

•Participated in cross-functional organization-wide projects that supported strategic

initiatives, which included involvement in writing test cases, system testing and training.

•Consistently provided quality customer service and support by meeting or exceeding the

day-to-day requirements and expectation of the position I held.

Education/Professional Development

Computerized Accounting, Chicago Paralegal School, Chicago IL

H. S. Diploma, Richard T. Crane High School, Chicago IL