Customer Service Data Entry
Resume:
Jeanette Pell
Las Vegas, NV 89122
**************@*****.***
I am a customer care professional who strives for success and is passionate about providing top notch customer service. I am eager to learn and grow with the company.
SKILLS
Front desk Microsoft office Communication Skills Reprographics Medical Biller
5yrs Security 15 yrs. Customer Service Problem solving Medical Terminology Drake Software
Public relations 7yrs. Sales Data entry Mail, shipping & receiving Accounts Notary 3 yrs. Supervisor
WORK EXPERIENCE
Inbound Customer Experience Assistant / Customer Experience Consultant
CarMax - Henderson, NV– February 2022 to Present
•Inbound Sales calls, scored exceptional in sales
•Run credit for car loans, give customer recommendations for car sales
•Inbound Containment calls, handle any issues instead of transferring the call
•Customer service, scored exceptional in customer survey’s
•work from home
Supervisor/Security
PalAmerican Security- Las Vegas, NV - August 2019 to November 2021
•Supervisor of as many as 14 employees, scheduling, record keeping, training, coaching, team building, and corrective action
•Customer service, Isolation patient care, Client care
•Secure the property, employees, client, building, and access control and camera’s
Sales and Acquisition Specialist
AutoNation Buick GMC W Sahara, AutoNation USA- Las Vegas – June 2017 to April 2019
•Sold new and used vehicles, work e-com leads (call center)
•Prepare paperwork associated with going into finance
•Work with Compass program, registration online
•Customer service, data entry, customers follow up
•Made “Top Gun” for sales in November 2017 for e-com, and December for the store 2018
•Great CSI scores from customers
•Top sales for products
Administrative Assistant
Advantage Income Tax – Las Vegas, NV- November 2015 to June 2017
•Run the office, supervised employees, handled any issues for the office
•Scheduled maintenance for equipment, organized office for more efficient work flow
•Accounts receivable and payable, data entry using Drake software, breakdown of taxes, e-file and acknowledgements
•Tax Extension for personal and businesses taxes, Customer concerns, and answered some tax questions
•Responsible for inventory and ordering supplies, Scheduling of Appointments, filing and customer service
Security Officer
Securitas - Las Vegas, NV - October 2014 to February 2017
•Secure property doing walking patrol of the interior and exterior of the building
•Escort employees to his/her vehicles
•Right reports and provides top notch customer service to the client
•Worked in a call center and Verified badge access into the building
Customer Service Rep II
Canon Business Services - Las Vegas, NV - October 2012 to August 2015
•Customer service, mail, machine maintenance, fulfillment, shipping and receiving
•End of month reports, inventory and delivery of packages and mail
Front office /Reception/ Medicare - Medicaid billing
Cardiovascular & Thoracic Surgeons - Las Vegas, NV – March 2010 to October 2012
•Greeted patients, took in payments, updated patient records, verified insurance, answered phones
•Processed Medicare and Medicaid claims after rejection
•Follow up and report status of delinquent accounts
•Appointment scheduling and conformations
Contact this candidate