Customer Service Air Force

KY GREENE

***********@*****.*** 478-***-**** Kathleen, GA 31047

Summary

Over 20 years of technical, managerial, information technology, and administrative experience with the United States Air Force. Knowledgeable and dedicated customer service professional with extensive experience in administration. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with military customers and their dependents. a multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Train incoming personnel on military procedures and duties.

Skills

Organization and Multitasking

Leave Web

Microsoft Word

Microsoft Teams

Military Personnel Data System (MILPDS)

Command Man Day Allocation System (CMAS)

Microsoft SharePoint

Microsoft Excel

Defense Travel System (DTS)

Air Reserve Orders Writing System (AROWS)

Automated Time Attendance and Production System (ATAAPS)

Manpower Man-day Management System (M4S)

Experience

Air Force Warner Robins, GA

Administrative Craftsman (Retired) 40 Hours/Week Master Sergeant (E-7)

116th Operations Group

Robins AFB, GA 31098

09/2021 - 06/2024

Supervised a team of 4 administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.

Flawlessly managed internal & external wing correspondence ensuring clarity, compliance, and distribution to 1400 members.

Conducted Enlisted Performance reviews on administrative staff members to ensure expectations are being met.

Provides administrative support to the Air Force, Department of Defense (DOD, and joint organizations.

Coordinates, tasks and activities in direct support of organizational commanders, directors, and senior leaders to include office management, human resources, executive staff support, postal, official mail, and other services and duties.

Implemented new software programs to streamline operations within departments such as Human Resources or Accounting.

Organized meetings between executives and outside vendors or clients.

Automated office operations to optimize accounts payable and receivable, customer correspondence, and data communications.

Group Leave Web monitor; authorized 75+requests and reconciled duty status--upheld 100% personnel accountability.

Monitored and tracked all squadron Visa Government travel card (GTC) accounts with thousands of dollars and purchases.

Air Force Warner Robins, GA

Knowledge Management Craftsman

40 Hours/Week Technical Sergeant(E-6)

116th Air Control Wing

Robins AFB, GA 31098

06/2014 – 10/2020

Provides administrative support for organizational personnel and manpower programs, such as personnel rosters, evaluations, decorations supervisory data, orders, in/out processing personnel, and manpower authorization requests

Works directly under the 116th Air Control Wing Commander, Vice Commander

and Command chief--administers schedules and correspondence.

Coordinates personnel actions between units of assignment and military personnel organizations.

Classifies Knowledge, Skills, Abilities, and Duty Descriptions by the Office of Personnel Management (OPM).

Trained in effective customer service techniques, boosting customer satisfaction rates by 100%.

Monitors and manages information system security programs. Reports security incidents and formulates and applies corrective security measures.

Manages Defense Travel System (DTS), Air Reserve Orders Writing System (AROWS), Automated Time Attendance and Production System (ATAAPS) Workday transaction/financial matters--mission budget of $600k yearly.

Performs data information and knowledge-sharing services in a fixed and expeditionary environment.

Conducts information analyses to determine proper flow and life-cycle management of information of information regardless of medium.

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Air Force Warner Robins, GA

Information Management 40 Hours/Week (E-5) Staff Sergeant

116th Operations Support Squadron

Robins AFB, GA 31098

06/2007- 06/2013

Coordinated efforts between different teams working on similar projects involving large datasets.

Participated in meetings with other departments to discuss their needs in terms of information management services.

Created procedures for archiving completed projects into an organized format for future reference.

Analyzed current database structures and implemented improvements as needed.

Maintained accurate records of changes made to the database structure or content.

Managed backup, user account, and helpdesk systems to ensure error-free.

Communicated relevance of organizational goals, policies, and procedures to IT department staff.

Ensures accuracy of information in personnel and manpower programs database systems.

Provides executive administrative support to general Officers and Senior Executive Service civilians, including arranging travel and lodging, coordinating itineraries, and preparing trip folders.

Education and Training

Strayer University Washington, DC

Bachelor of Science in Business Administration and Human Resources

09/2023

Active Member of The Society for Collegiate Leadership & Achievement, 2023

Active Member of Golden Key International Honor Society

Cum Laude (Honors Scholar)

Active (Financial) Member of Sigma Gamma Rho Sorority Inc., 2024

Military Training

Basic Military training (Sep 1997)

Airman Leadership School- ALS (Nov 2002)

Non-Commissioned Officer Academy -NCO Academy (Oct 2020)

Accomplishments

Air Force Meritorious Service Medal

Air and Space Longevity Service Award

Air and Space Achievement Medal

National Defense Service Medal

Global War on Terrorism Medal

CLEARANCE

Secret

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