Technical Support Los Angeles

Summary of Qualifications

Programming languages: CL, Visual BASIC, HTML, ASP.Net.

Operating Systems: DOS, AS/400, Novell, Windows Server 2000/2003/2012 R2,

Platforms: PC, AS/400 and Microsoft network environments, SQL Server 2008/2010/2012.

Business Applications: ECi M1 (ERP), APlus by Daly & Wolcott (integrated distribution system), MAS90 (SAGE Accounting System), QAD, Microsoft Exchange, Microsoft Access, Winproxy, EDI, Great Plains (Dynamic), Crystal Report (V 11.5).

Education

University of California, Los Angeles

Bachelor of Science, Math Applied Science/Operation Research with Specialization in Computer Programming.

Professional Experience

Motorcar Parts of America Torrance, CA Feb. 2014 – Feb. 2025

Network Administrator

Responsibilities:

Managed and maintained a complex network infrastructure consisting of numerous routers, switches, and firewalls

Configured and optimized network devices for maximum performance and reliability

Provided technical support to end-users regarding network connectivity, VPN access, email configuration, etc

Migrated legacy systems to modern networking technologies such as SD-WAN or cloud-based solutions

Implemented Quality of Service (QoS) policies to prioritize critical applications' traffic over less important ones

Investigated root causes of recurring network issues through thorough analysis of logs and diagnostic data

Collaborated with IT team members on disaster recovery planning exercises including backup strategies & failover testing

Performed regular backups of network device configurations to ensure quick recovery in case of hardware failures or disasters

Collaborated with cross-functional teams on the design and implementation of disaster recovery plans for critical systems

ECi M1 Pomona, CA. Jan. 2013 – Dec. 2013

Technical Support / Implementation Specialist

Responsibilities:

Implemented and upgraded several clients M1 ERP system to company’s latest software version 8.00.299.Assist customer in resolving M1 software issues. Provided online training for clients

Created system for documentation and tracking of customer training, issues and customization requests for M1 ERP system.

Assisted clients IT department in managing M1 software and setting up user security.

Corix Utilities Garden Grove, CA Feb. 2010 – Dec. 2012

Planner

Responsibilities:

Developed Systems to allow for Installation of over 5.0 million digital smart meters throughout the Southern California area for Southern California Edison (homes, buildings, municipal buildings).

Developed and planned master production schedule and casting calendars taking into consideration available capacity, inventory levels, customer requirements, and the most effective installation order sequence. Analyzed, planned, and prioritized all installation routes available through company system (MBlink).

Created daily reporting tools to give supervisors and managers daily update productivity of installers.

Established MBLink system process for work orders assigned to company crews.

Managed total daily quota of installations and service calls in various areas of a geographical territory.

Assisted in design of company’s MBlink system user interface.

Sunwest Document Technologies, Inc. August 2004 – May 2009

IT Administrator

Royal Household Products, Inc. June 2001 -- August 2004

EDI/LAN Administrator

Condor Data, Irwindale, CA September 1990 – September 1993

Lead Production Controller

References

References available upon request.

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