Project Management Information Systems

Malik Abdullah

630-***-**** ****************@*****.***

SUMMARY:

Passionate and detail-oriented professional with a strong foundation in project management, data analysis, and information systems. Skilled in Agile methodologies, process optimization, and technical troubleshooting. Adept at managing cross-functional teams, implementing technology solutions, and enhancing operational efficiency. Proficient in SQL, Power BI, Tableau, and other data-driven tools to deliver actionable insights. Committed to driving measurable outcomes and aligning technical strategies with business objectives. EDUCATION

The University of Illinois at Chicago Chicago, IL

Bachelor’s in Information Systems Aug 2019- May 2024 Concentration: Data Analytics, Project Management,MIS RELEVANT COURSES

● Management Information Systems ● Scrum Framework ● Agile Project Management

● Project Management

● Risk Management

● Planning and Budgeting

● Advanced Business Statistics

● Budget Planning

● Project Scoping

● Financial Analytics

● Gantt Charts and Project Timelines

TECHNICAL SKILLS

WORK EXPERIENCE

GSD Tech: IT Consultant Hanover Park, IL

●Provide technical support and troubleshooting for small and medium-sized businesses, ensuring seamless IT operations.Nov 2024- Present

● Implement and recommend IT solutions tailored to client needs, optimizing efficiency and security.

●Diagnose and resolve hardware, software, and network-related issues to minimize downtime.

●Collaborate with engineers and technicians to deliver proactive IT strategies that support business growth. Apple: Sales Specialist Chicago, IL

●Delivered exceptional customer support by identifying technical needs and recommending integrated solutions..Aug 2024- Dec 2024

●Achieved a perfect 100 TMS Score with 34 promoters in the current quarter, reflecting excellent customer satisfaction.

●Provided technical product guidance and troubleshooting, ensuring client satisfaction with Apple’s ecosystem.

●Contributed to team success by optimizing workflows and enhancing store operations. StichMe: Associate Project Manager Chicago, IL

●Led the implementation of Salesforce CRM using Agile methodologies, enhancing organizational productivity.Aug 2023- Dec 2023

●Conducted data analysis to refine processes, increasing website traffic and engagement by 60%.

●Followed Agile methodologies to implement Salesforce CRM.

●Managed project timelines and ensured team alignment with deliverables and milestones. Nafa Builders: Asset Manager Intern Oakbrook, IL

●Boosted Nafa Builders BuildZoom score to 91, ranking in Illinois’ top 37%.May 2022 - Nov 2022

●Applied asset management expertise to optimize the bidding system, enhancing competitiveness in acquiring projects.

●Coordinated with external auditors during the audit process for review of asset records.

●Managed assets for Nafa Builders, ensuring efficient allocation and financial oversight. Glendale Heights Sports Hub: Program Coordinator Glendale Heights, IL

●Observed and coordinated the activities of the facility, executing the necessary administrative duties.July 2021 – June 2022

●Maintained 50+ customers’ database on a daily basis to avoid duplication of household records.

●Enrolled youth, teens, and adults in seasonal athletic and educational programs using RecTrac software.

●Oversaw cash and credit transactions while maintaining updated records of invoices for daily documentation. LEADERSHIP AND ACTIVITIES

Chairman of the Board: Pakistan Student Association University of Illinois at Chicago

●Collaborated with multiple universities and arranged events to raise organization funding Aug 2021 – May 2024

● Communicated with organization members to create a friendly environment

● Microsoft Office Suite

● MySQL, Access Database, PostgreSQL

● Power BI, Tableau

● Business Analytics

● HTML, R

● VBA, Pivot Tables, VLOOKUP

● MS Project, Gantt Project

● Bilingual in Urdu and English

● Social Media Management

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