Project Manager Customer Service

CURRICULUM VITAE

Amit Kumar Agnihotri

Current Address: 555GA/A-81 K Subhash Nagar Krishnanagar Kanpur Road, Lucknow

Mob. +91-983*******, 757*******, Email: ****.****@*****.***

Working Experience: 18 Year’s (10 Year’s in E-Surveillance)

Profile Summary:

Senior level executive with techno-commercial experience, to undertake challenging assignment of professional fields and get satisfaction by rendering services of highest ethical standards to work with zeal and bring fame to the organization. Aptitude of learning and adopting new techniques/technologies. Enjoys complex, multi faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment and values commitment to excellence, innovation, and customer service.

Experience:

08-July-2021 To till date

Soteria Command Center Private Limited

Project Manager

Responsible for the successful completion of project and operation rollout of E-Surveillance with the team of 5 technicians and vendors of UP, Punjab, Haryana and UK.

Meeting with customer at circle level to understand requirement, suggestion to improve the quality, increase the delivery and discuss about the future plans for rollouts.

Plan of FS movement daily basis.

Vendor Mgmt

We have locking Axis customer PPM, Service call and new installation work110 Sites in UP, UK and Haryana zone.

We have locking IIFL, IDFC bank, Nykaa, PNB Housing and Delivery customer also.

02/2015 To 08-July-2021

Cattleya Technosys grp of NISA Global

Project Manager

Responsible for the successful completion of project and operation rollout of E-Surveillance with the team of 20 technicians of UP.

Meeting with customer at circle level to understand requirement, suggestion to improve the quality, increase the delivery and discuss about the future plans for rollouts.

Invoice submission and follow for the payment.

Plan of FS movement daily basis.

Responsible for complete Store activity/ material management.

Vendor Mgmt

Responsible for P&L for UP Circle.

04/2014 TO 01/2015

SOM ASSOCIATES

Project Manager

Responsible for the successful completion of project rollout of Indus Towers.

Doing the billing as per measurement and abstract and get the same clear from customer.

Conducting training of engineers and vendors for awareness and implementation of PPEs and how to work in field to work efficiently without losing anything.

Getting the measurement and abstract sheet verified by customer.

Leading and coordinating 10 member engineering team and vendors to carry out site work.

09/2012 – 04/2014

GE Energy (GE has acquired Lineage Power)

Customer Service Representative

10/2008 – 09/2012

Lineage Power India Pvt. Ltd.

Project Manager for Indus Project.

Responsible for the successful completion of project rollout of Indus Towers.

Planning and implementation of project rollout with quality assurance.

Coordinating for all the processes with customer (Acquisition, Project, Quality and O&M departments) for successful completion of sites from Site survey to handover the site.

Preparation of Trackers and reports to improve the performance and satisfy the customer.

SPOC of GE- Energy for project work of Indus Towers in UP East circle.

Implementing all the Quality norms jointly with quality agency required to be implemented at sites.

Meeting with customer at circle level to understand requirement, suggestion to improve the quality, increase the delivery and discuss about the future plans for rollouts.

Coordinating and meeting with product suppliers to carry out the project work smoothly and on time.

Keeping track of inventory and giving projection to SCM for material requirement to complete the project work.

Getting the measurement and abstract sheet verified by customer.

Doing the billing as per measurement and abstract and get the same clear from customer.

Leading and coordinating 15 member engineering team and vendors to carry out site work.

Conducting training of engineers and vendors for awareness and implementation of PPEs and how to work in field to work efficiently without losing anything.

Successfully handed over 270+ cell sites to Indus Towers as a Project Manager by clearing all the quality checks.

4/2006 – 10/2008

Tyco Electronics Systems India Pvt. Ltd.

Project Coordinator for Infratel Project

Successfully completed over 200 Upgrade sites PMC for Infratel as a project manager.

Cost effective planning and quality assurance.

Leading and coordinating 20 member engineering team to carry out site work.

Enhanced company profit with accolades and special increment for performance.

Successfully completed over 200 cell sites for Idea & Voda a project coordinator.

Leading and coordinating 20 member engineering team to carry out site work.

Doing the billing as per measurement and abstract and get the same clear from customer.

Preparation of Trackers and reports to improve the performance and satisfy the customer.

Achievements:

Received Certificate of appreciation for outstanding performance from Managing Director of company (Lineage Power, now GE-Energy).

Received Certificate of Long Service Award from Adecco.

User of SAP(R/3 System) for Uttar Pradesh region during the working in Tyco Electronics Systems India Pvt. Ltd.

Received Certificate of best performance in NISA.

Academic Credentials:

ITI From Aliganj Lucknow with Electrical trade 2000 to 2002

NCVT from LESA Lucknow 2002 to 2003

Computer Proficiency:

Advance Diploma in computer application 1997 to 1998

Appearing of Certificate Course of Computer Concept.(CCC)

Appearing of Auto CADD

Interpersonal Skills:

High achiever with strong leadership abilities. Communicate positively with people at all levels of organization.

Excellent stress management capability under pressure situations.

Excellent interpersonal and team skills.

Strong work ethics, excellent customer service and positive attitude

Poised and self confident in dealing with wide variety of people

Able to train and manage diverse teams to deliver peak performance

Personal Dossier:

Father’s Name : Late Sri Vinod Kumar

Date of Birth : 11th May 1977

Present Address : 555 GA/A-81 KA Subhash Nagar Krishnanagar Kanpur Raod, Lucknow

Pin Code: 226023

Nationality : Indian

Marital Status : Married

Reference:

1.Will be given on demand.

Note: (I certify the information given above is true complete and correct to the best my of

Knowledge and belief)

Place: Lucknow

Date:

(Amit Kumar Agnihotri)

Contact this candidate