Operations Manager Customer Service

KENNETH SMITH

469-***-**** *********@*****.*** Forney, TX 76126

SUMMARY

I desire to contribute my decade of managerial expertise to your company. I dedicate myself to maximizing resource utilization to support scalable operations and increase bottom-line profitability. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. SKILLS

• Workforce Training

• Self-motivated team player

• Budget Development & Management

• 3PL Knowledge

• P&L Knowledge

• Customer Service skills

• System Implementation

• Incidents Management

• Cost Reduction & Containment

• Labor to Revenue (LTR)

• Fluent in Excel & Word

PROFESSIONAL EXPERIENCE

Operations Manager, Lineage Logistics; Sunnyvale, TX — APR 2018 - AUG 2023

• Directed day-to-day operations by spearheading implementation of short term and long term strategies to achieve business plan and profitable goals.

• Enforced federal, state, local and company rules for safety and operations.

• Built strong operational teams to meet process and production demands.

• Generated performance and labor strategies to compete in new and existing markets.

• Improved morale and management communication by creating employee recognition and reward practices.

• Created corrective actions based on adverse KPI trends.

• Guided employees on understanding and meeting changing customer needs and expectations.

• Tracked and replenished inventory to maintain par levels. Warehouse Supervisor, Americold Logistics; Dallas, TX — JAN 2016 - APR 2018

•Monitored daily shipping, handling, and receiving to promote seamless operations within warehouse.

•Trained staff on material handling processes to reduce shipping times.

•Supervised scheduling for freight and package shipments and also managed return and transfers.

•Enforced strict safety procedures and protocols through successful management of warehouse team members.

• Generated warehouse shipping documents, packing lists and invoices. Office Manager, Americold Logistics; Dallas, TX — NOV 2014 - JAN 2016

• Provided leadership insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Elevated customer satisfaction ratings by promptly resolving client and case issues.

• Oversaw inventory of incoming/outgoing materials based on physical counts and barcode systems.

• Increased productivity through cross-training and thorough training of both current employees and new- hires.

• Collected stock locations orders and printed requests to maintain inventory control.

• Complied, sorted and filed records of product orders, business transactions, and other activities.

• Monitored processing equipment and machinery for proper start up, operation and shut down. Office Supervisor, Millard Refrigerated; Sunnyvale, TX — NOV 2010 - NOV 2014 Lineage was formerly known as Millard Refrigerated, I started as an general laborer before being promoted to office lead then I ultimately became the Office Manager.

• Obtained required documentation to process shipments and support movement.

• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

• Checked customer orders, labeling and documentation prior to shipment to avoid delays. Supervisor, Fujicolor Processing; Terrell, TX — DEC 1992 - JAN 2010 While employed here for 18 years I worked every department to obtain and grasp all processing skills before the facility had to unfortunately close down.

• Collaborated with team members to complete assigned tasks and exceed deadlines.

• Unloaded trucks of 3M paper for printing film for customers.

• Worked the darkroom for processing film, and ensured no film was ruined during the process.

• Traveled with peers to help train and start up new facilities. EDUCATION

Most of my experience comes from hands-on experience. I will exceed any and all tasks set before me.

• Highschool Diploma

TVCC TRINITY VALLEY COMMUNITY COLLEGE — TERRELL, TX 1989 I was one of the few chosen to attend TVCC as a freshman and sophomore in high-school.

• GPA of 4.0 and 3.8 respectively

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