DevOps Engineer

Jawaharlal G

Systems Engineer TCS

Chennai, India

Phone: +91-860**-*****

Email: **********.***@*****.***

LinkedIn: www.linkedin.com/in/jawaharlalg1112

Career Objective

I am a dynamic Systems Engineer with over 3 years of experience in IT services, DevOps. Passionate about troubleshooting and automation, I thrive on solving real-world challenges with innovative solutions. I am excited to bring my expertise to forward-thinking teams and contribute to impactful projects. Professional Experience

Certifications

AWS Educate Introduction to Cloud 101 - Amazon Web Services (AWS)!

DevOps Course (Ongoing) – GUVI (IIT-M & IIM-A Incubated EdTech Platform) o Covered so far - Linux, Networking, AWS.

CI/CD Beginner Course – Udemy

Projects & Experience

Systems Engineer Tata Consultancy Services (TCS) Dec 2021 – Present

• Working at a client location to ensure monthly patching for Red Hat Enterprise Linux (RHEL) servers.

• Conducting patch scans, assessing vulnerabilities, and scheduling deployments to minimize disruptions and performing pre- and post-patch testing for system stability.

• Coordinating with various teams and using Starfleet to optimize patching activities.

• Collaborated with development and operations teams to implement automation solutions.

• Enhanced system reliability by conducting daily application testing and introducing automated testing frameworks.

Incident Management:

• Proactively responding to alerts and escalations to ensure system performance, availability, and security.

• Quickly identifying and resolving infrastructure issues to minimize downtime and keep operations running smoothly.

• Investigating incidents to find the root cause and implementing preventive solutions to avoid future issues.

• Creating clear and detailed documentation of resolution procedures, ensuring a well-maintained knowledge base for future reference.

L1 Support in Frontend & Tibco:

• Providing L1 support for the frontend and Tibco team, monitoring system status and troubleshooting issues to ensure seamless operations.

• Managed user access, permissions, and configurations, ensuring smooth functionality of frontend applications.

• Assisted users by addressing inquiries and resolving frontend-related issues while working closely with L2/L3 teams to escalate and resolve complex problems efficiently.

• Contributed to maintaining high availability and performance by proactively monitoring systems and troubleshooting potential issues before they impacted users. Change Management:

• Reviewed and approved daily deployments as part of the change management team, ensuring smooth and controlled implementations.

• Ensured all changes aligned with company policies and procedures to minimize risks and maintain compliance.

• Helped maintain service stability and integrity by carefully evaluating changes, approving only those that met strict risk mitigation and operational readiness standards. RLM (CD):

• Served as an L1 support executive in the Release Lifecycle Management (CD) team for daily deployment processes.

• Scheduled and managed P1 (Priority 1) calls to address critical incidents and outages promptly, Orchestrated communication and coordination among technical teams and stakeholders during P1 incidents to ensure swift resolution.

Education

• Bachelor of Technology (B. Tech) - Mechanical Engineering Sri Manakula Vinayagar Engineering College, Pondicherry University CGPA: 8.03 Year of Completion: 2021

• Higher Secondary Certificate (HSC)

New Modern Vidhya Mandhir Higher Secondary School

Percentage: 78.8% Year of Completion: 2017

• Secondary School Leaving Certificate (SSLC)

Sri Sithanandha Higher Secondary School

Percentage: 87% Year of Completion: 2015

Key Skills

• Technical Skills:

o IT Service Management

o Incident Management

o Server Remediation

o AWS

o Networking

• Tools:

o Starfleet

o Service now

o Splunk

• Other Skills:

o Problem Solving

o Customer Service

o Team Leadership

Achievements

- On the Spot Award (Team)

- Star of the Month Award

- Appreciation Note for outstanding contributions in DevOps.

- Received Service and commitment award from Global head HR. Personal Details

Date of Birth: 11-Dec-1999

Nationality: Indian

References

Available upon request.

Contact this candidate