Business Analyst Senior

Suganya Selvam

Cumming, GA *********@*****.*** +1-470-***-****

PROFESSIONAL SUMMARY

Senior Business Analyst

Accomplished Business Analyst with 5+ years of experience delivering high-impact process improvements and system enhancements in the financial services industry. Proven track record in supporting cross-functional teams to drive operational efficiency, streamline workflows, and enhance customer satisfaction. Adept at utilizing both Agile and Waterfall methodologies to ensure successful project execution, from requirements gathering to UAT and deployment. Expertise in mortgage, wealth management, AML/KYC compliance, and data analysis with a strong focus on achieving business goals through technology-driven solutions. AREAS OF EXPERTISE

Financial Operations Process Improvement System Implementation Business Process Reengineering Requirements Analysis & Documentation Agile & Waterfall Methodologies Stakeholder Engagement & Communication Data Analysis & SQL Proficiency System Integration & Migration Risk & Compliance

(AML/KYC) Workflow Automation & Efficiency Cross-functional Team Leadership UAT Testing & Quality Assurance

PROFESSIONAL EXPERIENCE

Sundaram Home Finance Ltd. — Chennai, India

Senior Business Analyst June 2012 – August 2017

• Spearheaded multiple enhancement projects within the financial services sector, reducing mortgage processing times by 20% and increasing overall customer satisfaction by 15%.

• Conducted in-depth gap analysis, identifying bottlenecks and proposing solutions that improved system workflows by 25%.

• Drove system migration to Oracle ADF, optimizing performance by 30% and ensuring seamless transition from the legacy platform.

• Developed SQL queries to support extensive data validation, ensuring accuracy and integrity in mortgage disbursement processes.

• Led cross-functional teams through requirements gathering, process mapping, and UAT testing, ensuring all business and technical needs were met.

• Partnered with business units to create AS-IS and TO-BE documentation, providing clarity and alignment on project objectives.

• Facilitated Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, achieving on-time delivery of key projects.

• Collaborated with the compliance and security teams to define requirements for data governance, ensuring alignment with regulatory standards.

Suganya Selvam

Cumming, GA *********@*****.*** +1-470-***-**** Key Performance Indicators (KPIs)

• Customer Satisfaction: Achieved a 15% increase through streamlined financial workflows.

• Operational Efficiency: Reduced mortgage processing times by 20%, improving overall service delivery.

• System Performance: Enhanced platform performance by 30% after migration to Oracle ADF.

• Accuracy: Maintained 99% UAT testing success rate, ensuring project quality and timely delivery.

• Data Integrity: Improved reporting accuracy by 25%, optimizing decision-making capabilities for stakeholders.

• Increased efficiency of mortgage processing by streamlining workflows, resulting in a 15% rise in overall customer satisfaction.

• Reduced system errors by 20% through robust UAT testing and continuous collaboration with the engineering team.

• Implemented advanced reporting solutions, enhancing decision-making capabilities for business stakeholders by 25%.

EDUCATION / PROFESSIONAL TRAINING

• MBA in International Business Management

• Bachelor of Science in Mathematics

• Certified in JIRA Scrum Project Management

• Atlassian JIRA Certified

• Training in Business Analysis & Project Management

• Agile Methodologies: Scrum, Sprint Planning, Epic and Story Management Tools & Environment:

Agile, Waterfall, JIRA, MS Visio, MySQL, Oracle ADF, SQL, UML Technical Skills

• Business Analysis: BRD, Gap Analysis, Business Process Modeling, Requirements Gathering, UAT

• Modeling & Tools: UML, MS Visio, Lucidchart, Smart Draw, InVision

• Data Management: SQL, MySQL, MS Excel (VLOOKUP, Pivot Tables)

• Project Management: Agile, Waterfall, JIRA, Bugzilla, MS PowerPoint, Confluence

• Languages: C, C++

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