Patient Care Front Desk

AdwoaYeboah

*************@*****.*** 929-***-****

Experienced Phlebotomist with a strong background in patient care, specializing in specimen collection and EKG testing. Proficient in front desk operations and using EHR systems for clear communication with healthcare providers. Certified in Patient Care Technician/Assistant, Phlebotomy and EKG, dedicated to following infection control protocols and upholding high standards of patient safety. Experience

Phlebotomist, Patient Care Technician, & EKG Technician White Plains Primary Care, Bronx, NY August 2022 - August 2024

● Registered 50+ patients daily, scheduled appointments, performed front desk duties using EHR systems to establish care with doctors and practitioners

● Triaged patients, collected and recorded vital signs, including BP, pulse, temps, weight & height, and documented findings for doctor

● Performed phlebotomy, and specimen collection, including venipuncture, finger sticks, urinalysis; centrifuged blood samples; all using infection control protocols

● Monitored and measured cardiac health by performing 12 lead EKGs to assist 2 doctors

● Labeled, transferred tubes, and followed exact specifications for handling and storing specimens for transport

Home Health Aide Atria Senior Living, Bronx, NY

August 2020 - July 2022

● Ensured proper maintenance and availability of patient medications, supplies, and equipment

● Identified and reported environmental or equipment safety hazards to the home office and patient’s family, offering suggestions for improvement

● Managed a 20+ caseload effectively, scheduling and traveling to patients' homes as required

● Executed patient care techniques involving manual dexterity, visual inspection, palpation, and auditory assessment

Certifications

Patient Care Technician/Assistant Phlebotomy Technician Certificate ABC Training Center, Bronx, NY EKG Certified ABC Training Center, Bronx, NY

Home Health Aide Family Service Society of Yonkers, Yonkers, NY Education

High School Diploma, Oda Senior High School Accra, Ghana Community Health Nursing Diploma, Akim-Oda Training College Accra, Ghana Diploma in Midwifery, Pantang Nursing & Midwifery Training College Accra, Ghana Skills

● Proficient in eCW-eClinicalWorks, EHR/EMR-Electronic Health/Medical Record

● Venipuncture, urinalysis, and other specimen collection

● Front desk skills, with data entry, fax, scanning, and other administrative skills

● Microsoft Suite Word & Excel

● HIPAA compliance

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