Customer Service Digital Marketing

Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Experience

Scheduling/Billing Specialist

UnityPoint Health • Cedar Rapids

07/2024 - Present

Resolved customer inquiries regarding billing, charges, and payments. Handled escalated cases from customers regarding billing disputes professionally. Utilized Microsoft Office Suite to create documents, manage calendars and track progress. Worked with customers to resolve conflicts or issues related to their scheduled appointments. Communicated effectively with customers via email, telephone and in-person interactions. Collaborated with other departments to ensure accurate information is provided when setting up appointments. Shift Lead

Walgreens • Cedar Rapids, Iowa

11/2022 - 05/2023

Managed a team of 4 staff members

Worked in Photo Lab

Helped in pharmacy when needed

Counted drawers every night

Managed store closing and opening procedures to ensure safety and security. Addressed customer complaints promptly with professionalism and courtesy. Held team members accountable during shift by effectively coaching to improve performance. Associate

Walmart • Cedar Rapids, Iowa

08/2020 - 08/2022

Offered strong customer service skills, keeping customers satisfied and increasing sales Stocked Shelves to get product on the floor

Delivered groceries out to customers vehicle

Promoted Walmart Plus

Lifted over 50 pounds at a time

Participated in team meetings, providing insights to improve operations. Operated cash register to process cash, check and credit transactions. Developed strong customer service skills through daily interactions with customers. Skills

Customer service, Time management, Computer literacy, Leadership, Marketing, Sales Experience, Communication skills, Problem-Solving Skills, Analytical Skills, Relationship Building, Communication Skills, Patient confidentiality Karter Mason

*********@*****.*** / 319-***-**** / Cedar Rapids, Iowa Education

Enterprise Leadership

University of Iowa • Iowa City, IA

12/2027

Liberal Arts

Kirkwood Community College • Cedar Rapids, Iowa

12/2024

Act Scholarship awarded in 2023

Overall 3.4 GPA

Diploma

Jefferson High School • Cedar Rapids, Iowa

05/2021

Received my Diploma

Had a 2.9 overall GPA

Won medal for helping kids with learning disabilities Certificates

Google Digital Marketing & Ecommerce (In progress)

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