Customer Service Logistics Coordinator

JUAN C. TOSCANO

Cell: 323-***-****

Email: ************@*****.***

Professional Profile

Objective

Over 20 years as a Supervisor Customer Service and Logistics Coordinator. Always impelling above and beyond to assist customers on their shopping needs. Highly self-motivated and goal oriented.

Professional Experience

Vanguard Logistics March 2018 – October 2024.

●Ocean Export / Customer Service Logistics Coordinator

oActing as a liaison between Steamship lines/ truckers, manufacturers, resellers and NVOCC to Freight Forwarders and Shippers.

oProvide quotes, procure rates, perform cost variances problem solving, status updates, routing solutions in the FCL Ocean Export department.

oExperience in Dry, Hazmat, Reefer and Dried Fruits and nuts shipments.

oFloater between internal departments

oInform sales personnel of any delays, issues or problems.

oWork with accounting to ensure invoices are handled in a timely manner

oBilling and Accounting closing files which consist of auditing files for compliance. Ensuring buy and revenue are correct to ensure profits are within company requirements.

Los Angeles Regional Food Bank

●Customer Service Logistics Supervisor October 2014 – December 2017

oSupervised union and non-union employees as well as Program Volunteers TSE (Temporary Subsidized Employees).

oSupervised and control all aspects of inventories including Government and Finish Goods Cycle Counts and month-end closings.

oTrained employees to use the company’s equipment, internal data entry system, and other programs such as FedEx, UPS, and Excel.

oSupervised all orders are completed in a timely manner for distribution.

Swissport Cargo Services 1995 – 2013

Customer Service Agent / Import/ Export Supervisor for Singapore KLM Cathay Pacific Airlines

oSupervised the Singapore Airlines Contract Import/Export Office and Warehouse.

oSupervised all documentation was processed and cleared by US customs and AMS (Air Manifest System).

oTrained new employees in the warehouse and office, including Forklift, data entry, customer service training.

Communicate with oncoming Supervisor of all information of the daily events to ensure a smooth change in shifts.

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