Customer Service Team Members
Resume:
S
Yolanda
Satele
tongangirl***@gmail.
com
Tacoma, WA 98466
SUMMARY
I am a very hardworking individual, I am also a fast learner. Very confident and compassionate.
SKILLS
● Excel
● 10 key
● 30 wpm
● Emailing
● Filing
● Data input
EXPERIENCE
Marketing Supervisor
Auburn, WA
Muckleshoot Bingo/ Jul 2021 to May 2022
● Making sure staff was in the good, scheduling, inventory nightly and Monthly, Hosting.
● Coordinated promotions for marketing and customer events.
● Developed innovative strategies to reach target customers for [Type] products.
● Executed updated marketing plans to increase branding exposure, customer traffic and sales.
● Developed, maintained and deepened strategic partnerships with agencies, vendors and [Industry] leaders.
● Balanced company objectives and customer desires when formulating pricing and marketing strategies.
● Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
Cage Lead
Auburn, WA
Muckleshoot Bingo/ Jan 2019 to Jul 2021
● Delegated daily tasks to team members to optimize group productivity.
● Monitored team progress and enforced deadlines.
● Fostered positive employee relationships through communication, training and development coaching.
● Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
● Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
● Documented production levels and materials used to keep management informed.
● Created and distributed monthly, quarterly and annual reports to management regarding performance.
● Rotated through series of different stations based on team needs.
● Followed staffing strategies to achieve production goals.
● Implemented performance, quality and efficiency measures to achieve aggressive production goals.
● Kept work areas clean, neat and free of safety hazards to maximize efficiency.
● Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
● Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
● Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
● Handling large sum of cash daily, revenue, cash advance machines, filling and replenishing kiosk machines through out bingo hall. Paid out Bingos and cashed tickets, Made drops money drops for other departments. 10 Key speed fast Casino Cage Cashier
Auburn, WA
Muckleshoot Indian Casino/ Sep 2006 to Sep 2018
● Customer service
● Handling large amounts of cash
● Banker trained
● Chip and ticket transactions
● Check cashing
● 10 key
● Coin counting
● Kiosk replenishing and dropping
EDUCATION AND TRAINING
High School Diploma
Kahuku High & Intermediate May 1997
Kahuku, Hi
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