Client Relations Customer Support

LOU CINELLI, MBA

Tampa, FL • 307-***-****

**********@*****.***

LinkedIn.com/in/Lou-Cinelli

Senior Estimator

“Offering cost estimations for contractors seeking to increase profits.” Seasoned and dynamic leader with an entrepreneurial mindset, specializing in project cost control, budget management, and detailed takeoffs in the construction industry. Known for streamlining estimating processes, ensuring accuracy, and completing projects on time and within budget.

Skilled in fostering client relations, building teams, and amplifying growth. Expert at leveraging technology to improve workflows while providing data-driven insights to optimize decision-making and maximize value for clients and stakeholders. Core Competencies

Construction Cost Estimating

Takeoff and Quantity Surveying

Project Budgeting

Bid Management

Risk Mitigation

Contract Negotiation

Team Leadership

Client Relations

Business Development Strategy

Regulatory Compliance

Data Analysis

Need Assessment

Technology Integration

Quality Oversight

Operational Excellence

Career Highlights

Grew outreach and client acquisition, transforming the organization into a highly profitable construction estimating service with $500K in gross revenues while achieving YOY growth, even during COVID-19. Differentiated the company from offshore competitors and elevated client satisfaction while setting up a 24/7 customer support model.

Played a vital role in the adoption of construction management software, exploring options and employing IHMS Mark Systems after attending builder tradeshows. Oversaw material quantification and handled orders through a purchase order system while steering the construction process for residential projects.

Regulated total cost control and procurement, bolstering Tampa’s oldest custom on-your-lot builder. Professional Experience

TOTAL TAKEOFFS ● TAMPA, FL ● 2004 TO PRESENT

Founder, CEO

Set up the company from the ground up, overseeing all aspects of development and implementing the vision. Supervise a team of six Estimators, presenting construction takeoffs and estimates for diverse projects across the US, Canada, and the Caribbean, for public and private sector clients, with a 24–36-hour turnaround. Lead various aspects LOU CINELLI, MBA 307-***-**** **********@*****.*** of the customer service and sales process, from handling incoming calls to closing deals with contractors. Sell services by communicating value proposition and addressing customer needs, including managing review and quality control. Founded and developed Total Takeoffs, Inc. during the 2007 housing crash, building the organization into a successful estimating company generating over $500K annually. Directed a team specializing in takeoffs, bill of quantities, labor and material cost estimates, expert witness services, and the use of Planswift software, increasing project bidding capacity by 50%. Delivered a 24/7 customer support model while strategically adapting business practices to outpace low-cost offshore freelance estimators and differentiate the company from competitors. ALL STATE HOMES, INC. ● TAMPA, FL ● 2005 TO 2011

Estimator

Drove the construction process for residential projects, overseeing material quantification and ordering through a purchase order system. Streamlined the estimating process by transitioning the company to computerized systems. Performed material takeoffs, prepared house budgets, procured vendors, projected job profits, and established model pricing. Organized data management processes, providing historical insights and enabling better projections. Spearheaded the adoption of construction management software, researching options and implementing IHMS Mark Systems after attending builder tradeshows. Improved the profitability of home construction by 14% through focused value engineering efforts. Bolstered Tampa’s oldest custom on-your-lot builder by regulating total cost control and procurement.

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