Customer Service Behavior Technician
Resume:
Baiyina Atkins
I'm compassionate experience of nursing and different diverse cultures needs and other expertise.
Chicago, IL 60619
***************@*****.***
Professional Summary
Professional Summary
Nursing Assistance with twenty three also RBT CERTIFICATION years experience in healthcare,I'm also CPR certified and CPI also have food certificate.Also have my certificate in home inspection and money mangement and also have my basset liquor certificate I also customer service certificate from boys and girls club over twenty years .I honest and very dependable I will be a great asset to u and the company Willing to relocate to: Chicago, IL
Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
None-Chicago, IL
Present
• Provided one-on-one therapy sessions to individuals with autism spectrum disorder (ASD)
• Collected data on client progress and behaviors during therapy sessions, ensuring accurate documentation
• Assisted in the assessment of client needs through direct observation and analysis of behavior patterns Bartender/Server/Cashier
United Center-Chicago, IL
Present
Cashier /server
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Resident Services Coordinator
All American Home Care-Chicago, IL
February 2019 to Present
• Provided exceptional customer service to residents, addressing inquiries and resolving issues in a timely manner
Driver
Lyft-Chicago, IL
November 2018 to Present
Driver
Drive
Uber Partner Drivers-Chicago, IL
November 2018 to Present
Hello my drive is to become better each day or help someone be better each day i strive to be better.mi I have numerous position i held as a C N A and also i am a compassionate person on and off the .my accomplishments have been helping people back to yourself care as well which is a big accomplishments. CNA - Certified Nursing Assistant
Horizon Health Services-Chicago, IL
June 2018 to Present
Nursing Agency's of health care send to variety of li my term settings. Provide care for resident in need of CNA care.Also proper bedside manner with dignity and professional care. CNA
ST Fransic Village-Lemont, IL
August 2015 to Present
Responsibilities
Assisting living assist with dressing med passing
Vital recording. Assist with toilet residents meal preparation. Accomplishments
I am certified food service receive my certification At St Fransic Village.
Skills Used
Patients respect team work.
Work at last minute measure.
• Monitored vital signs and reported any changes or abnormalities to the nursing staff Stewardess
India lakes hotel-Indiana
June 2016 to February 2021
• Supervised a team of XX stewards, ensuring efficient and timely completion of tasks Guest Service Representative
India lakes-Indiana
June 2018 to January 2021
• Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
• Responded promptly to guest inquiries, concerns, and requests, resolving issues in a timely manner Supervisor
Kmart-Chicago, IL
April 2013 to July 2019
• Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions
Guest Services Representative
California Gardens Nursing and Rehabilitation-Chicago, IL August 2014 to July 2017
• Provided exceptional customer service to guests, ensuring a positive and memorable experience Customer Service Representative
Monroe-Chicago, IL
July 2015 to September 2016
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Marketing Assistant
MONROE PAVILION-Chicago, IL
September 2010 to August 2016
Marketing assistant with programs leads and also setting up tours of facilities .Also promoting busniess Assistant Property Manger
Hyde park reality-Chicago, IL
July 2008 to August 2011
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Implemented cost-effective maintenance strategies, resulting in a XX% reduction in property maintenance expenses over XX years
Front Desk Associate
NuCare-Chicago, IL
July 2002 to May 2008
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests Nursing Assistant
Michael Reese Hospital-Chicago, IL
May 2003 to July 2005
Assist with weight and height and vital signs
Documented patients or resident information obtained from interview, Interview patients and residents to obtained medical information. Also bathing feeding meal assisting etc...
• Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to identify any changes or abnormalities
Education
Nursing,Food certification, Home inspector in CNA Home insepection Food certifications
Harold Washington college - Chicago, IL
2002 to 2018
High school or equivalent
Rich East Campus High School - Chicago, IL
June 1997 to June 2001
Diploma in General studies
Rich East - Richmond, UT
1997 to 2001
Skills
• Medication Administration
• Caregiving
• EMR systems
• Dementia Care
• Time management
• Nursing
• Hospitality (10+ years)
• Front desk
• Guest services
• Food certificate (1 year)
• Phone etiquette
• Vital signs
• Childcare
• EMR Systems
• Cleaning (10+ years)
• Property management
• Driving
• Leadership
• Vital Signs
• Fair Housing regulations
• Bartending
• Cna Certified
• CNA
• Serving
• Food safety
• Critical Care Experience
• Communication skills
• Patient Care
• Laundry
• Microsoft Word
• HHA
• Management
• Basic math
• Meal Preparation
• Property leasing
• Property management (5 years)
• Hospital Experience
• Cash handling
• Alzheimer's Care
• Home Health
• Data collection
• Hospice Care
• Bartending server certification (1 year)
• Certified Nursing Assistant
• Sales
• Customer service
• Care plans
• ICU Experience
• Supervising experience
• C
• Analysis skills
• Hospital experience
• LPN
Certifications and Licenses
Driver's License
Food Handlers Card
Prepare meals at it right temperature also no how to store food. And when food is appropriate to be served Food Handler Certification
State Tested Nursing Assistant
Class D
CPR
First Aid Certification
CNA
Nurse's License
State: IL
BLS Certification
Bartender License
CPR certified
CPR Certification
QIDP Certification
Additional Information
I'm applying the above position with your company as it is a role I can perform exceptionally well to a high standards In addition to be a strong communicator and team worker I'm the type of person who understands how vital my performance within rge role is success of your company
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