Customer Service Bottle

Nevaeh Snowden

***** **** ****** **

Houston, Texas, 77066

*.*************@*****.***

346-***-****

Friendly, energetic, and detail-oriented bottle girl with excellent customer service skills, seeking to contribute to an upscale nightlife venue. Passionate about creating memorable experiences for guests while maintaining a positive and professional atmosphere

Skills

• Customer Service: Exceptional ability to engage with patrons, ensuring their satisfaction and enhancing the overall guest experience.

• Bottle Service: Knowledge of luxury bottles, cocktail preparation, and presentation to create an exceptional and upscale experience.

• Multi-tasking: Capable of handling multiple tasks at once, including serving, interacting with guests, and maintaining a clean and organized section.

• Upselling: Ability to suggest and upsell premium products to increase revenue and enhance guest satisfaction.

• Teamwork: Collaborative and able to work seamlessly with fellow servers, security, and management to ensure smooth operations.

• Cash Handling: Responsible for processing payments, tips, and ensuring accurate transactions.

• High-End Clientele Interaction: Experience with high-net-worth guests, delivering tailored and premium experiences

Experience

Bottle Service Attendant

• Provide bottle service to VIP guests, ensuring prompt and professional service.

• Maintain a clean and organized section, assisting in overall venue upkeep.

• Engage with guests to ensure satisfaction and manage special requests or concerns.

• Recommend and upsell premium bottles and cocktails, boosting sales and guest experience.

• Collaborate with security and management to uphold venue standards and ensure a safe, enjoyable atmosphere.

Waitress/Bartender

• Delivered high-quality customer service in a fast-paced, high-volume environment.

• Prepared and served drinks, handled orders, and maintained bar cleanliness.

• Provided exceptional experiences for patrons, addressing any issues or concerns promptly.

• Managed cash and credit transactions accurately.

Education

klein forest – houston, Texas

2024

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