Customer Service A Team

AMIT BHARDWAJ

*************@*****.*** 857-***-**** Simpsonville, SC 29681

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Tech-savvy professional with advanced training as well as experienced in Service & Support. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.

Skills

Communicate Effectively on all levels, Management of teams and individuals, Implementation of procedures, Electronic Fundamentals, Electronic Technology, Electronic Diagnostics, Advanced Diagnostics Systems, Professional Applications, Hydraulic Applications, Automotive Applications, Diesel Applications, Professional Service Writing, Work Independently or as a Team

Technical Support Expertise

Instruction And Training

Technical Training

System Maintenance And Monitoring

Supervisory Role Experience

Employee Training And Development

Mentoring And Training

Service Staff Support

Analytical Thinking

Task Delegation

Service Quality Management

Client Relations

Quality Assurance

Quality Inspection

Product Training

Client Issue Resolution

Issue Resolution

Product Demonstration

Attention To Detail

Troubleshooting Skills

Reliable And Responsible

Problem-Solving

Customer Service Excellence

Experience

Collective Intelligence Group Greenville

Technical Training Manager

11/2020 - Current

Develop and deliver technical training programs to address skill gaps and align with organizational goals.

Conduct needs assessments, design curriculum, and create training materials.

Lead and mentor a team of trainers, ensuring high-quality training delivery.

Monitor and evaluate training effectiveness using metrics and feedback.

Collaborate with stakeholders to integrate training with business objectives.

Manage Learning Management Systems (LMS) and leverage digital tools for training.

Ensure compliance with industry standards and coordinate certification programs.

Optimize training programs through continuous improvement and upskilling.

Steve White Audi / VW Greenville

Service Technician

12/2019 - 11/2020

Perform Engine & Transmission repairs as well as Electronic Diagnostics

Perform Suspension, Brakes & Drivetrain repairs

Complete all warranty and Recall work as needed.

BMW Manufacturing Co. Greer

Electrical Rework Tech

09/2018 - 12/2019

Directing and training fellow workers to install, maintain, and perform repairs when needed

Provide Comprehensive electrical assembly support and Quality Control of parts/supplies used

Maintain acceptable performance standards for assembly, production, quality, safety, and daily 6s

Manage a team in a manufacturing environment and assist as needed.

Pepsi Beverage Co. Wilmington

Experienced Diesel Tech

04/2018 - 08/2018

Manage daily work log of repairs needing to be completed on equipment for the following day

Assign jobs to new techs and schedule outside work needing to be completed on company Equipment

Develop proper working procedures for the shop

Perform work and assist as needed.

Textron GSE (TUG Technologies) Boston

Shift Supervisor

12/2016 - 04/2018

Communicate & Maintain professionalism and safety within the team and amongst its members

Manage nightly work log of repairs needing to be completed on equipment for the shift

Plan out any handover jobs from morning shift and work into nightshift schedule

Assign jobs and tasks to all techs as needed to be completed for the shift.

Kayem Foods Inc. Chelsea

Building/Forklift Maintenance

10/2015 - 12/2016

Maintain building operation daily in a team of members within manufacturing dept

Perform and complete repairs on machinery inside plant to keep production operating

Work on forklift equipment within manufacturing environment to help maintain operation.

Education and Training

Universal Technical Institute Norwood, MA

Automotive & Diesel Industrial Technology w/Advance Electrical Diagnostics

05/2011

Woburn High School Woburn, MA

General Studies

04/2009

Hobbies and Interests

Automotive, Technology, Electronics, Family, Activities, Motorsports, Good night Sleep

Contact this candidate