Customer Care Project Manager

Claudia M. CASTRO

CELL 650-***-**** • E-MAIL **********@*****.***

PROFILE

Legal Contract Expert with 12+ years of experience in contract drafting, review, negotiation and database management.

Skilled in handling high-volume contract requests, ensuring compliance and streamlining contract management processes.

Experienced in managing vendor relationships, procurement and sourcing operations across various industries.

Motivated to manage a high volume of contract request to support internal and external client needs.

SKILLS

Expertise: Contract Drafting & Negotiation, Procurement, Risk Assessment, Compliance, Project Management, Customer Care and attention to detail.

Contracts Management Systems: SIMBA (Google), Salesforce, Ironclad, Apttus, Ariba SAP, Scout, SharePoint, DocuSign, Coupa, CMAPP.

Languages: Fluent in English and Spanish; Strong interpersonal and communication skills.

EDUCATION & CERTIFICATIONS

B.A. Legal Studies, University of California, Berkeley (2004)

Full Scholarship Recipient – UC Berkeley Alumni Association Program

CERTIFICATIONS

FTA Procurement Certificate Program – University of the Pacific (April 2017 – Oakland CA)

Risk Assessments for Transit Capital Projects – National Transit Institute (April 2017 – San Carlos CA)

Cost Analysis for Procurements – CAPPO (May 2017 – Sacramento CA)

PROFESSIONAL EXPERIENCE

PG&E – Rocklin, CA (Remotely)

Project Manager/Senior Buyer – Substation & Electric Transmission (Contractor) August 2024 – January 2025

Contract Management of CWA’s, SSA’s and Change Orders for ET Contract Development.

Daily validation and reviews of Contract Order requests and preparation of the same.

Drafting of the various contractual terms and language.

Effectively managed the preparation and acceptance of all contract requests through Ariba SAP.

Senior Contract & Procurement Specialist / Sourcing Buyer – SF (Contractor) July 2018 – March 2019

Contract Management and Administration of a high-volume of contract requests in Ariba to support PG&E's Sourcing Team within the areas of Corporate Services, Customer Care, CES (Customer Energy Solutions) and CRESS (Corporate Real Estate).

Contract drafting of Corporate Consulting Agreements, CES (Customer Energy Solutions) Consulting Agreements, Contract Work Authorizations (CWA’s), Contract Change Orders, Amendments.

Successfully managed the different Requisitions and approval of all of the PO’s (Purchase Orders).

Daily Contract Workspace creation in Ariba SAP for all Corporate Services, Customer Care, CES (Customer Energy Solutions).

Effectively managed the preparation and acceptance of all contract requests through Ariba SAP.

Intuit, Inc. – Mountain View, CA (Remotely)

Project Manager – Sourcing Operation (Procurement Specialist) (Contractor) January 2023 – May 2024

Manage sourcing responsibilities which include gathering, negotiating, contracting, process and terms compliance) in the PR (purchase requisition) to PO (purchase order process).

Lead Sourcing Manager of a wide variety of the IT Professional Services Agreements category.

Manage and drive the contracting process and execution across teams by evaluating and negotiating.

Communicate and advise the stakeholders on best practices and all other contract related matter.

Google, LLC – Mountain View, CA (Remotely)

DSPA Sourcing and Contracting Intelligence – Deal Manager (Contractor) October 2021 – January 2023

Beginning to end contract management for the Sourcing and Contracting Intelligence Team within the areas of Technology Licensing, Hardware Engineering Services, Silicon Design & Security, Testing and Certification, Technology & Systems Integration, Research, Software Development and Fitbit Software.

Owned and manage contract drafting, implementation & negotiations.

Partner with the Business to achieve its goals by protecting Google and driving partnerships.

Meet with the internal stakeholders to capture all the key business terms to drive them, and to translate them into a contract.

Manage the relationships internally with legal, finance and compliance teams for contract compliance and approval.

Process each deal through Google’s internal contracting approval process.

Workday, Inc. – Pleasanton, CA

Contracts Senior Specialist – Sales Contracts Senior Data Analyst (Contractor) May 2019 – January 2021

Contract Management review of a high-volume of Contract Renewals in Salesforce system to support Workday’s Sales Operational team for 2020 contract renewals.

Successfully managed the review of active customers/clients Subscription Contract Agreements in Salesforce for specific data and terms.

Responsible for the Data Mining Project by reviewing Workday’s active customer accounts to extract key terms applicable for their future renewal.

eBay, Inc. (StubHub) – San Francisco, CA

Contracts Administrator III (Contractor) June 2017 – July 2018

In charge of abstracting Metadata migration of 4,300 Legal Contract Agreements into the Ariba SAP system by doing detailed daily work and ensuring all contract migration into the same.

Key person regarding Ariba SAP system to manage the contract routing process.

Ariba SAP Contract Workspace (Procurement) creation on a daily basis.

Train new users on how to manage contracts request into the Ariba SAP System.

San Mateo County Transit District (SMCTD) – San Carlos, CA

Contracts Officer (Contractor) July 2015 – May 2017

Supported the administration of several complexes, strategic procurements for the Peninsula Corridor Electrification Program (PCEP) including Design-Build for electrification ($500M) and Procurement of Bi-Level Electric Multiple Units (EMU) Vehicles ($400M).

Responsible for the preparation, management and support regarding all phases of the solicitation process for Work Directives (WDs), Invitations for Bids (IFBs) & Requests for Proposals (RFP’s) including amendments to contracts for the procurement of on-call professional, engineering services, goods & services and public works.

Prepared, issued and maintained complex professional service agreement work directives for several on-call contracts to support PCEP.

Maintained auditable contract records, and assured compliance with the Federal Transportation Authority (FTA) guidelines throughout the contract duration.

Genentech, Inc. – So. San Francisco, CA

Contracts Associate II (Contractor) August 2009 - March 2011

Managed a high-volume of contract requests, including initial legal review with minimal supervision and drafting of various contracts to support the Procurement department needs.

Contract drafting of Vendor Service Agreements (VSA), Amendments, Statements of Work (SOWs), Outbound Non-Disclosure Agreements, Visitor Confidentiality Agreements, Access and Indemnity Agreements, and Termination Letters on a daily basis.

Responsible for managing Genentech’s Procurement Team contract management system and contracts log into FileMakerPro Software database daily.

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