Program Manager Project

MICHAEL GOFFE, PMP, MBA, CSM

St. Louis, MO ***** 314-***-**** *******@*****.***

LinkedIn Profile www.linkedin.com/in/michaelgoffepmp

LEAD PROGRAM MANAGER

Business Transformation Strategic Program Leadership Process Optimization

Results-driven Program Manager with a proven record of leading complex business transformation initiatives across telecommunications, finance, banking, insurance, and technology sectors. Expertise in driving Change management strategies and ERP implementations to support organizational growth, streamline processes, and enhance operational efficiency. Adept at aligning stakeholders, fostering collaboration, and ensuring seamless adoption of new systems and processes. Experienced in managing multimillion-dollar budgets, delivering data-driven insights, and ensuring regulatory compliance to support strategic decision-making.

CORE COMPETENCIES

• Business Transformation & Change Management

• Program & Project Management (Scrum/Agile, Waterfall, SDLC, SAFe, Kanban and Hybrid)

• KPI Development, Monitoring & Reporting

• Risk Management & Assessment (Risk Identification, Mitigation & Contingency Planning)

• Stakeholder Engagement & Communication

• Big 4 Audit Experience at Price Waterhouse Coopers

• Regulatory Compliance (AML, KYC, FINRA, FDIC, SEC, OCC, CFTC)

• Financial Oversight & Budgeting ($200K-$10M)

• Vendor & Cross-functional Collaboration

• Process Optimization & Continuous Improvement

• Executive & Leadership Presentations

• Tools: Jira, Rally, MS Project, Smartsheet, SharePoint, OneNote, MS Server, SAP, Power BI, Tableau

PROFESSIONAL EXPERIENCE

Mastercard, Saint Louis, MO

Technical Project Manager (Contractor) April 2024 – Present

• Led ERP vendor billing system upgrade (CSG, SV, IME), overseeing system integration & UAT final.

• Spearheaded Jira migration from Rally, ensuring data integrity and compliance.

• Developed executive presentations aligning project updates with business goals.

• Conducted risk assessments, identifying potential project threats and developing mitigation strategies to ensure project success.

Charter Communications, Saint Louis, MO

Program Manager (Contractor) Jul 2023 – Apr 2024

• Led a data analytics team, achieving 15% cost savings (~$4M) in asset recovery project.

• Implemented PMBOK project structure, improving visibility, compliance & communication.

• Developed KPIs to assess project impact & delivered C-level reports on transformation initiatives.

• Created a risk register to document, assess & mitigate project risks, improving risk response strategies.

Mastercard, Saint Louis, MO

Technical Project Manager (Contractor) Sep 2022 – Jul 2023

• Implemented "Mastercard Send" cash API, enabling direct bank transfers globally.

• Ensured compliance with FDIC's Bank Secrecy Act (BSA) & AML regulations.

• Created and presented project milestones and impact reports to the steering committee.

• Led probability and impact matrix development to prioritize risks based on likelihood and impact.

Fidelity National Information Services (FIS), St. Louis, MO

Senior Project/Program Manager (Contractor) Apr 2022 – Sep 2022

• Led real-time cash API tool implementation, integrating OCT transactions & cryptocurrency;

integrating these with ERP PeopleSoft system.

• Ensured adherence to banking compliance requirements (AML, KYC, AML).

• Established KPI frameworks to measure process efficiency and business performance.

• Facilitated risk brainstorming sessions with cross-functional teams to identify project threats.

• Managed vendor selection, proof-of-concept evaluations, and financial analysis.

Federal Reserve Bank of Saint Louis, St. Louis, MO

Senior Program Manager (Contractor) Apr 2021 – Apr 2022

• Led ERP forecasting system transformation, replacing legacy Oracle and Java-based subsystems.

• Managed vendor selection, proof-of-concept evaluations, and financial analysis.

• Developed KPI tracking tools and executive reports on projected savings.

• Designed contingency plans to address high-priority risks and ensure business continuity.

• Conducted vendor performance reviews and implemented corrective actions as needed.

Wells Fargo, St. Louis, MO

Senior Program Manager (Consultant) Sep 2017 – Apr 2021

• Managed $200K-$10M budgets for regulatory compliance projects.

• Led initiatives ensuring compliance with FINRA, FDIC, SEC, OCC, CFTC & AML regulations.

• Created and delivered risk analysis, reviews and project progress reports to leadership.

Reinsurance Group of America (RGA), St. Louis, MO

Senior Project/Program Manager Aug 2010 – Sep 2017

Implemented AURA platform underwriting software integrating with ERP systems, improving STP (straight through processing) by an average of 10% per client.

Integrated cloud-based solutions for scalability and flexibility

Coordinated with BA’s to create rule-based decision engines to streamline underwriting.

Encourage collaboration between IT and underwriting teams for seamless adoption.

EARLY CAREER EXPERIENCE

Mastercard Worldwide – Senior Project Manager (Feb 2010 – Aug 2010)

Callidus Software, Inc. – Engagement Manager (Jul 2007 – Jul 2009)

Mitchell Humphrey Co. – Director, Consulting & Client Services (Feb 2002 – Jul 2007)

Sara Lee Corporation – Application Manager, E-Commerce (May 1996 – Dec 2002)

Anheuser-Busch Companies – Internal Senior Staff Auditor (Sep 1994 – May 1996)

PricewaterhouseCoopers (PwC) – Senior Staff Auditor (Sep 1991 – Sep 1994)

EDUCATION & CERTIFICATIONS

MBA, Business Administration – Webster University- June, 1998

BS, Finance & Accounting – St. Louis University-May, 1989

Certifications:

Project Management Professional (PMP)- October, 2009

Certified Scrum Master (CSM) September, 2016

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