Medical Assistant Customer Service

ERICA PEREZ

209-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

** ***** ** ************ ********** as a medical assistant in an outpatient clinic setting providing direct care to patients. Honest, dependable, organized, self-starter with excellent customer service skills who is able to assist client needs, make timely decisions, and provide appropriate follow-through. CLINICAL SKILLS

• Vital Signs & Patient Monitoring

• Phlebotomy

• Specimen collection

• Injection administration

• Perform Strep, Flu and Hemoglobin

testing.

• Spirometry testing and calibrating.

• Patient Care and Safety

• Privacy / HIPAA Regulations

• Multi-Specialty depts

• Auto Clave

• Back-office supply order (McKesson)

• Assist in Circumcisions

ADMNISTRATIVE SKILLS

• Patient Scheduling

• Update and maintain patient records

• Verification of Insurance Eligibility

• Microsoft Office Word and Excel

• Multi-line Phone System

• Fluent in English and Spanish

EMPLOYMENT

Lighthouse Temp Agency- Medical Assistant August 8, 2021-December 24,2021 Stanford Children’s Health – Medical Assistant in Pleasanton, CA from October 2016 to May,2021 and December 2021-Present Enos CPR –CPR Class Instructor Assistant in Tracy, CA from September 2013 to Present Kaiser Permanente – Medical Assistant in Fremont, CA from July 2002 to August 2013 EXPERIENCE

• Extensive experience in the Occupational Heath, Obstetrics and Gynecology and Pediatrics

• Responsible for taking in all paper work each appointment and filing it appropriately.

• Provide necessary supplies, support and assistance to medical staff and patients.

• Maintain HIPAA standards in all patient documentation and interactions.

• Assist in pre and post-operative care and scheduling.

• Maintain and stock vaccine inventory.

• Ensure cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Assist students during CPR training.

• Set up CPR classroom and assured safe operations of equipment.

• Documented patients’ symptoms, medical histories and current medications.

• Call in patient’s prescriptions in a timely manner.

• Provided a comforting and soothing environment.

• Obtain necessary authorization for surgeries, physical therapy, and prescriptions

• Organize and prepare patient’s charts for appointments.

• Maintain and Re-stocked visual store merchandise

• Cashiering

EDUCATION

• Santa Barbara Business College - Medical Assistant Diploma in 1998

• BLS Certified, February 2018

• Merit Certification, 1996

• Phlebotomy Certification, 2000

ERICA PEREZ

209-***-**** ***********@*****.***

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