System Administrator Technical Support
Resume:
Saravanan
System Administrator
**************@*****.***
KEY SKILLS
TFS Management, SQL Server, Azure,
Active Directory, IIS Server, DHCP,
DNS, Firewall, IT technical support,
Application Support,
CMS Software, Server and application
monitoring, Microsoft 365, Firewall
Management, VPN, Code
Deployment
KEY SKILLS
JIRA Ticketing tool, Onboarding &
Offboarding, Veeam Backup Agent,
Proxmox, Asset Management,
Nagios, Microsoft 365, Green bone
vulnerability scan, 3cx softphone
management, IT technical support,
Pfsense, Cloudflare
OBJECTIVE
Seeking a challenging position to utilize my skills and abilities in an esteemed firm that offers professional growth and accomplishing my goals in achieving organization target and to reach new heights in the working environment. PROFESSIONAL EXPERIENCE
System Administrator Jan '24 to till date
VIVAIT India Technology Solutions PVT Ltd T. Nagar Chennai JOB RESPONSIBILITIES
Created and managed multiple websites on IIS Server, Including Setting up bindings, Virtual directories and SSL certificates. Administered SQL Server 2014-2019 instances, managing user access, roles, and permissions to ensure secure and efficient database operations. Administered Azure Active Directory, managing users, groups, and service principals for seamless access to cloud resources. Provided technical support and training to end-users, helping them resolve application issues and improve productivity.
Creating TFS users, creating TFS branches, and merging branches for applications.
Server monitoring and application monitoring.
Responsible for code deploying, configuring, and maintaining SQL Server databases on multiple production and staging servers. System Administrator Mar '23 to Nov’24
Inatech India Private Limited SRP tools thiruvanmiyur JOB RESPONSIBILITIES
Provided onboarding and offboarding IT Support for 200+ employees, creating and revoking the user credentials for separate companies to ensure smooth transition.
Resolved 100+ monthly JIRA ticketed issues within the set of SLA achieving a best user satisfaction rating.
Effectively handled the escalation of technical issues, resulting in improved team productivity.
Creating and Maintaining the Veeam agent backup for the backups of hosted servers.
Hands-on experience for a private cloud Infrastructure using Proxmox VE. Create, manage and monitor reports for office 365 users and services. Maintaining the user assets in the asset register tool snipa. KEY SKILLS
Microsoft Azure, AWS, EC2,
CloudWatch, Ubuntu Server, T2
management, Dev Ops, CI/CD,
GitHub, Jenkins, Docker, VMWare,
Nagios, Apache, Nginx, SSL,
Infrastructure Maintenance, GSuite
administration, Vendor Management,
Inventory Management, Asset
Management, Network
Administration, Firewall, NAT
Policies, Server Security, Hack
Recovery, CCTV, ESSL
Checking the vulnerability scans using Green-bone vulnerability management tool.
Maintaining the backup spreadsheet and responsible for the backups. Resolving the backup issues.
Automated monitoring on Server health and utilization using Nagios. Administering Active Directory management.
Managing 3cx softphone management. User creation and management. Hands-on experience in OpenVPN user creation and managing in Pfsense firewall.
Worked in Cloudflare domain management for creating and managing DNS, CNAME records for the domains.
Worked in KeePass password management server for creating and managing User credentials and Group Assign.
Senior IT Administrator May '16 to Mar '23
Enqos Software Technologies PVT LTD Kandanchavadi
JOB RESPONSIBILITIES
Responsible for creating and maintaining Virtual Server (AWS and Azure) based on Instance types.
Hands-on in developing and maintaining CI/CD process for on-prem applications using tools like Git, Jenkins.
Worked on creating and maintaining Docker environment for website hosting with Apache and Nginx.
Automated monitoring on Server health and utilization using Nagios and CloudWatch.
Installation and troubleshooting experience in VMware. Auditing the IT Assets comprising Hardware and Software performing a weekly Inventory Management.
Enterprise Enrolment of provisioning and deprovision of Chrome and Android devices.
Coordinate with Vendors for troubleshooting and upgradation maintaining the SLA.
Interact with vendors on hardware peripherals, application and ISP with latest technology and best pricing negotiation favouring to the organization. Configured Dell Sonicwall Firewall and maintaining content filtering and NAT policies. Troubleshooting network utilization and monitoring the bandwidth.
Troubleshoot loopback issues and failure port identification on the Switch & IO port.
Maintained GSuite Admin console for ID creation/deletion of employees. Hosting multiple websites with SSL, Server hardening for hack prevention, Security Updates & Patches.
Recovered the hacked websites and hardened the permissions. Maintaining hardware peripherals of Printer, CCTV, Fire Alarm panel, and ESSL reports.
KEY SKILLS
Windows Server 2012, Microsoft
Azure, IIS Server, Active Directory,
DHCP, DNS, MSSQL, MYSQL,
Ubuntu Server, Microsoft Exchange
Server, System Administration,
Network Administration, Server
Security, Firewall, CNAME, cPanel,
MX Records, TFS Management,
Backup Management, Website
Hosting, Hacking Recovery
KEY SKILLS
Desktop and Laptop Troubleshooting,
Network Printers, Windows Server,
Field Support, Remote Support,
Hardware and Software
Maintenance, Server Security, RAID
Prepared vendor roadmaps and executed software compliance activities. Network Administrator Dec '14 - Apr '16
Xlicon Business Services PVT LTD. Chromepet
JOB RESPONSBILITIES
Configured Networks & Troubleshooting Networking problem. Hosted many websites using Webhosting like GoDaddy, Square Brothers Configured virtual Windows & Ubuntu Server and hosted websites. Installed and configured IIS Server. Hosted and maintain the websites. Configuration of certain IIS related setting are coded into the web.config file as part of the web configurator utility effort.
Configured load balancing to reduce network traffic. Installing and maintaining the MSSQL and MYSQL server and databases. Recovered the hacked websites and prevented by hardening the server security. Installed and configured Windows Server 2012 and Ubuntu Server. Configuring and Administering Active Directory, DNS, DHCP management, TCP/IP, Group policies and Mail server management. Create and Manage user permissions on Active Directory management Ownership of DHCP policies and templates.
Users will be adding static IP’s, DHCP scopes performing subnet creation and deletion.
Configured and maintained a scheduled Disaster recovery Planning and gathering the requirements for setting up TFS environments on migration and upgradation.
Setting up DEV and PRD environments.
Obtain SSL certificates from the hosting provider and deploy to the corresponding projects.
Overseeing resource records in domains covering A records, CNAMES and alias of DNS names and URL’s.
Client email management
Open firewall configuration like Pfsense, Websense, Open NMS. Knowledge and troubleshooting skills for Group Policy on local workstations and servers.
Maintains the Group Policy infrastructure bases on the policies and guidelines provided.
Systems Engineer Jan '11 - Oct '11
Digital Links (India) PVT. LTD. Adyar
JOB RESPONSBILITIES
Troubleshooting Desktop and Laptop issues
Attending on-site field Hardware and Server installation calls; set-up applications, network printers, scanner, etc.
Providing administrative support for Windows Server and Desktop. KEY SKILLS
Desktop & Laptop Troubleshooting,
Ghost Images, Biometric Device,
Network Printers
DevOps
Collabera TACT
CCNA
Accel IT Academy
Hardware & Networking
Accel IT Academy
Diploma in Computer
Application
CSC Computer Education
AREAS OF INTEREST
DevOps, Computer Networks,
Ethical Hacking, Artificial
Intelligence
PERSONAL DETAILS
Age: 34yrs.
Date of Birth: 14-11- 1990.
Marital Status: Married.
Address: 22, Murugesan Street
Dr. Ambedkar Nagar,
Chromepet
Chennai
Pincode-600044
Providing the first level of support on Desktop and Peripherals, software installed on the PC’s.
Responsible for troubleshooting Desktop/Laptop, network printers as per the contract (AMC) or based upon user request.
Remote and Field support nature of resolving the issues by peripheral and chip level.
Assembling workstations along required applications and connecting with LAN for network access.
Gathered knowledge on customer interaction and technology updates. System Administrator Jun '10 - Jan '11
Gopal Ramalingam memorial Padappai
Engineering college
JOB RESPONSBILITIES
Configuring Intranet & Internet along with proxy settings for domain clients supporting approximately 240 users.
Managing Windows Server 2008 as Centralized Server. Responsible for creating, testing PC images using Image Center and Ghost. LAN Administration: Added users; network printers; controlling access list and removing access.
Troubleshooting Desktop and hardware peripherals.
Manage the Wi-Fi range between Access Point and
repeaters. Configure and troubleshoot Biometric devices. Began gaining skills on Servers and DB.
EDUCATION
B. Tech Computer Science
SRM University, Ramapuram
Diploma in Computer Technology
Valliammai Polytechnic College
S.S.L.C
TN State Board from GHSS
I hereby declare that the above statements are true to the best of my knowledge and belief.
Date: Signature
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